Temporary call flows

Sometimes you need your calls handled differently than usual. This might be during a planned vacation, for holiday promotion, or even something like a long meeting, or another temporary change to your availability. Temporary call flows let you create alternate call routing setups and switch between them without editing your default flow. You can publish a different flow when needed, then return to your usual setup when you’re done. This feature is available on all Quo plans.

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When to use temporary call flows

Temporary call flows are useful any time your call handling needs to change for a short period of time.

• Holidays or seasonal campaigns: Run unique greetings or routing during special offers or events
• Meetings or short unavailability: Route calls to Sona or another destination while you’re unavailable
• Temporary staffing or routing changes: Route calls to another team member while you’re away

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Setting up temporary call flows

1. Go to your phone number’s call flow builder on desktop.
2. Click + Create new call flow. Add a name and emoji to help identify it later.

3. Build your call flow using greetings, menus, and routing.
4. Click Publish when you’re ready.

With temporary call flows, your default setup stays intact and you switch to a different flow only when needed.

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Publishing temporary call flows

When you’re ready to use a temporary call flow, you can either publish it immediately or schedule it to publish later. Publishing immediately is useful for ad hoc changes and can be done from desktop, or mobile (as long as your call flows have already been created). Scheduling is helpful when you already know when a change should take effect.

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Immediately publish call flows on mobile

Once you’ve created temporary call flows on web or desktop, you can now publish them directly from the Quo mobile app. This makes it easy to activate the right call flow when you’re away from your computer.

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How to publish call flows on mobile

You don’t need to rebuild or edit call flows on mobile. Just select and publish the one you need.

1. Open the Quo mobile app
2. Navigate to Call flows
3. Select the call flow you want to activate
4. Tap Publish now to make it live immediately

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When to use mobile call flow publishing

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How to schedule a call flow for later

Scheduled publishing lets you control when a call flow goes live. Instead of remembering to publish or switch flows manually, you can set a call flow to activate automatically at a specific date and time. All scheduled times are based on your account’s timezone.

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Schedule your temporary call flow

After you’ve finished building your temporary call flow, you’ll need to select a start date and time for it to go live.

1. Navigate to your call flow
2. Click the arrow (▼) next to Publish now
3. Select Schedule to publish later
4. Choose your start date and time
5. Test your call flow to make sure calls are handled correctly
6. Click Schedule

Once scheduled, the publish date will appear directly on the call flow.

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Schedule your default call flow to resume automatically

Your default call flow is the one that you usually use, and is live most often. To ensure that it resumes automatically after a temporary flow ends, schedule it to publish later.

1. Click the three dots (…) next to your default call flow
2. Select Schedule to publish later
3. Set your start date andtime
4. Click Schedule

This ensures your business returns to its normal call handling without any manual steps.

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When to use scheduled call flows

Scheduled call flows are especially useful when you know changes are coming and want them to happen automatically.

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Manage scheduled call flows

Once you’ve scheduled at least one call flow, a Manage schedules button appears at the top of your call flow section.

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View all scheduled call flows

Click Manage schedules to see all scheduled call flows in one place, including when each flow will go live and options to edit or remove schedules.

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Add multiple schedules

The Manage schedules view lets you plan a sequence of call flows without navigating between individual flows. For example, you can schedule a promotional call flow, then schedule your default flow to resume, and then add another temporary flow later on. This makes it easy to plan ahead and avoid last-minute changes.

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Edit or remove schedules

• Edit schedule: You can update a scheduled call flow by selecting it and changing the date or time.
  1. Select Manage schedules at the top right corner of the screen
  2. Select Edit schedule to change the start date and/or time
• Remove schedule: To cancel a scheduled call flow publish, remove it from the list.
  1. Select Manage schedules at the top right corner of the screen
  2. Select Cancel schedule to remove the schedule from the call flow list

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FAQs