Overview
Quo’s call quality metrics panel helps you understand and fix audio issues while you’re still on the call. Find out why your call sounds choppy, delayed, or unclear and resolve your issues in a few simple steps.How to access the metrics panel
You can open the metrics panel during any active call.- Start or join a call
- Locate the call controls, click Options
- Select Call quality metrics
- The metrics panel will appear on the right side of your screen
What you’ll see
The metrics panel shows you how your call sounds, the metrics behind it, and what to do if there’s an issue. You’ll see:- A call quality score with a visual gauge that rates your overall audio experience on a scale from 0 to 4.5
- Four network metrics that affect call performance: Jitter, Latency, Packet Loss, and Bandwidth
- Recommended action steps when something needs your attention
Automatic warning banner
A low call quality score indicates network issues that need attention. If your score drops below 2.0 for 15 seconds or more, you’ll see this banner:
Quick fixes based on what you’re hearing
Think of these symptoms as clues. The way your call sounds often points directly to one of the network metrics you’ll see in the metrics panel.| Issue | What this means | Likely cause | What to try |
|---|---|---|---|
| Choppy or robotic audio | Parts of the sound are arriving at different times, making voices distort | Unstable internet connection (Jitter) | Move closer to your router, restart your modem, or use a wired internet connection |
| Delays / talking over each other | Your voice is taking too long to reach the other person | Slow or congested internet (Latency) | Close video calls or streaming apps, avoid VPNs, or switch to a faster network |
| Words cutting out | Segments of your audio aren’t making it through | Weak or interrupted signal (Packet loss) | Pause large downloads/uploads, reduce WiFi users, or move closer to your router |
| Muffled or low-quality sound | There isn’t enough internet capacity for clear audio | Too many devices or apps using your internet (Bandwidth) | Pause downloads or streaming, or use a wired internet connection |
Understanding your Call Quality Score
Your call quality score gives you a real-time rating of how your call sounds overall. Also known as the Mean Opinion Score (MOS), it’s measured on a scale from 0 to 4.5 and reflects how easy it is for both people on the call to hear and understand each other.| Score | Meaning | Status |
|---|---|---|
| 4.0–4.5 | Excellent — crystal clear audio | 🟢 |
| 3.0–3.9 | Good — slight issues, barely noticeable | 🟢 |
| 2.0–2.9 | Fair — call may have disruptions | 🟡 |
| < 2.0 | Poor — difficult to understand | 🔴 |
What your network metrics mean
In addition to the call quality score, the call quality metrics panel displays four key metrics during your call. These numbers explain what’s causing your call to sound delayed, choppy, or unclear. Each metric updates in real time as your call progresses.Jitter
Unstable internet connection
Jitter
Unstable internet connection
Jitter tells you how steady your internet connection is. When the connection fluctuates, parts of the audio arrive at different times, which can make voices sound choppy, robotic, or distorted.
| Range | Status | Status color |
|---|---|---|
| ≤ 20ms | Good | 🟢 |
| 21–50ms | Warning | 🟡 |
| > 50ms | Poor | 🔴 |
Latency
Slow or congested internet
Latency
Slow or congested internet
Latency measures how long it takes for your voice to reach the other person. High latency creates noticeable delays, which leads to awkward pauses or people talking over each other.
| Range | Status | Status color |
|---|---|---|
| ≤ 150ms | Good | 🟢 |
| 151–400ms | Warning | 🟡 |
| > 400ms | Poor | 🔴 |
Packet Loss
Weak or interrupted signal
Packet Loss
Weak or interrupted signal
Packet loss occurs when parts of your audio never make it to the other person. Small amounts are easy to miss, but higher levels cause words, sounds, or full sentences to drop out.
| Range | Status | Status color |
|---|---|---|
| ≤ 1% | Good | 🟢 |
| 1.1–3% | Warning | 🟡 |
| > 3% | Poor | 🔴 |
Bandwidth
Limited internet capacity
Bandwidth
Limited internet capacity
Bandwidth shows how much internet capacity is available for your call. If other apps, devices, or downloads are using too much of your connection, the call may switch to lower-quality audio to compensate.
| Range | Status | Status color |
|---|---|---|
| ≥ 18 kbps | Good | 🟢 |
| 12.5–17.9 kbps | Warning | 🟡 |
| < 12.5 kbps | Poor | 🔴 |
Recommendations during your call
You’ll also receive recommendations based on what Quo detects during your call. These suggestions help you choose the most effective next step to improve your call quality.
- Your network connection is unstable. Try moving closer to your WiFi router or switching to a wired connection.
- Experiencing delays? Close other apps using internet bandwidth or switch to a faster connection.
- Limited bandwidth detected. Close video calls, streaming, or large downloads to improve call quality.
If all your metrics are green and you still hear issues, the problem may be:
- On the other participant’s end
- With the device you’re using (microphone, speakers, etc.). Looking for hardware recommendations? Check out our blog on the best VoIP headsets.
FAQS
Can I view call metrics from past calls?
Can I view call metrics from past calls?
Not yet. Metrics are only available while you’re on a live call so you can troubleshoot issues in real time.
Can I see other team members’ call metrics in my workspace?
Can I see other team members’ call metrics in my workspace?
No. For privacy and accuracy, each person can only view their own call metrics during their active call.
Can workspace owners turn off the call metrics feature for their team?
Can workspace owners turn off the call metrics feature for their team?
No. This feature is available to everyone since it helps ensure a smoother calling experience. However, team members can choose to dismiss call status banners if they prefer not to open the panel.
Does opening the diagnostics panel affect my call quality?
Does opening the diagnostics panel affect my call quality?
No. The call quality metrics panel displays information that’s already being measured behind the scenes. Viewing your metrics does not use extra bandwidth or change how your call performs in any way.