Overview
Making calls with Quo is simple and intuitive across all platforms. Whether youâre using the mobile app, web browser, or desktop application, you can connect with customers and colleagues instantly while maintaining your professional business identity.Getting started with calls
Quo offers multiple ways to make calls depending on your preferred platform:- Web/Desktop
- Mobile
Launch the Quo web app or desktop application to access powerful calling features.
Method 1: Quick dial
Press Cor click the dialer icon at the top of the page. A pop-up window appears where you can:- Type a phone number directly
- Search for a contact by name
- Select from recent conversations
Method 2: From a conversation
Open any conversation and click the phone icon at the top to call that contact.Managing audio settings
During calls, you can adjust your audio settings:- Click the settings gear (âď¸) during an active call
- Select your preferred microphone and speaker
- Changes apply immediately without dropping the call
Calling from multiple numbers
If you manage multiple phone numbers in Quo, you can easily switch between them before making calls.- Web/Desktop
- Mobile
Select the number you want to use from the âInboxesâ section in the left sidebar:
Caller ID and appearance
When you call someone through Quo, they see:- Your Quo business number
- The city where your number is registered
- Your caller ID name (if configured)
Custom hold music
Personalize your callerâs waiting experience with custom hold music. Choose from Quoâs built-in library or upload your own audio to match your brandâs tone. Custom hold music is available on all plans.By default, hold music is already enabled for your phone numbers, so you donât need to take any action unless you want to change it.
Available music options
- Quo library tracks
- Upload your own
- Upbeat (default): Friendly and energetic
- Mellow: Warm and approachable
Set up hold music for a phone number
Setup is available on web and desktop only. Once enabled, hold music applies across all devices.- Go to Phone numbers, then select a number
- Scroll to Hold music
- Choose one option:
- Select a library track, or
- Upload a custom audio file
- Click Play to preview the audio
- Select the radio button to activate your choice. Your hold music goes live immediately
Managing custom music uploads
- After uploading a custom track, you must select its radio button to make it live
- You can delete a custom track at any time. If you do, hold music automatically reverts to the default library track
Troubleshooting custom hold music
Files won't upload
Files won't upload
If your file wonât upload, confirm that itâs in MP3 or WAV format. For best results, use an MP3 file with standard bitrates between 128 and 192 kbps.
Custom music isn't playing
Custom music isn't playing
If youâre still hearing the default track, make sure the radio button is selected, since previewing alone doesnât activate hold music. Keep in mind that hold music plays only when a caller is placed on hold.
Can't replace current custom track
Can't replace current custom track
If a custom track is currently selected, switch to a different library track first. Then upload your new audio file and select it to make it live.
Need to change hold music
Need to change hold music
You can return to Phone numbers â Hold music at any time to update or switch your selection.
Call quality considerations
Quo delivers crystal-clear call quality that depends on your internet connection strength. On a reliable connection, youâll experience:- Professional-grade audio quality
- No noticeable difference from traditional phone calls
- Consistent performance across all devices
- Use a strong WiFi or cellular data connection
- Close bandwidth-heavy applications during calls
- Consider using a headset for better audio clarity
Monitor and troubleshoot your calls live with Quoâs call quality metrics panel. Available on desktop.
Quick fixes to improve your call quality
You can often fix call quality issues without digging into settings or restarting your device. The way your call sounds can point directly to one of the network metrics youâll see in the diagnostics panel. Check out our Call quality metrics article to learn more.| Issue | What this means | Likely cause | What to try |
|---|---|---|---|
| Choppy or robotic audio | Parts of the sound are arriving at different times, making voices distort | Unstable internet connection (Jitter) | Move closer to your router, restart your modem, or use a wired internet connection |
| Delays / talking over each other | Your voice is taking too long to reach the other person | Slow or congested internet (Latency) | Close video calls or streaming apps, avoid VPNs, or switch to a faster network |
| Words cutting out | Segments of your audio arenât making it through | Weak or interrupted signal (Packet loss) | Pause large downloads/uploads, reduce WiFi users, or move closer to your router |
| Muffled or low-quality sound | There isnât enough internet capacity for clear audio | Too many devices or apps using your internet (Bandwidth) | Pause downloads or streaming, or use a wired internet connection |
Platform-specific features
- Web/Desktop exclusive
- Mobile exclusive
Keyboard shortcuts
Speed up your workflow with these shortcuts:| Shortcut (Mac) | Shortcut (Windows) | Action |
|---|---|---|
| â + E | Ctrl + E | Mark conversation as done |
| â + U | Ctrl + U | Mark read or unread |
| â + I | Ctrl + Shift + I | Call contact in focus |
| Ctrl + C | Alt + C | Start a call from anywhere |
| Ctrl + N | Alt + N | Start a new message anywhere |
Advanced audio controls
- Select specific input/output devices
- Adjust volume levels during calls
- Test audio before making important calls
Additional calling features
Enhance your calling experience with:- Call recording: Record important conversations at the touch of a button
- Call transfer: Seamlessly hand off calls to team members
- Conference calling: Add multiple participants to your calls
- Voicemail: Professional greetings when you canât answer
FAQs
Can recipients see my personal number?
Can recipients see my personal number?
No, recipients only see your Quo business number on their caller ID. Your personal phone number remains completely private.
Do recipients need Quo to receive my calls?
Do recipients need Quo to receive my calls?
No, anyone can receive your Quo calls on their regular phone. They donât need any special app or service.
Can I make international calls?
Can I make international calls?
Yes, Quo supports international calling. Youâll need to enable international calling in your settings and add credit to your account for calls outside the US and Canada.
What happens if my internet connection drops during a call?
What happens if my internet connection drops during a call?
If your connection is interrupted, Quo will attempt to reconnect automatically. For important calls, ensure you have a stable internet connection before dialing.
Can I use Quo with my existing headset?
Can I use Quo with my existing headset?
Yes, Quo works with any headset or speaker system connected to your device. You can select your preferred audio devices in the settings during a call.
Are there differences between platforms?
Are there differences between platforms?
While core calling functionality is consistent across platforms, web/desktop offers keyboard shortcuts and advanced audio controls, while mobile provides touch gestures and native phone integration. Choose the platform that best fits your workflow.