Skip to main content

​
Overview

If your current provider isn’t listed in our carrier-specific guides, this general porting guide will help you transfer your phone numbers to Quo. While each carrier has unique requirements, the core porting process follows similar steps. We’ve successfully helped thousands of customers port from various providers, and most transfers complete within 3-10 business days.

​
Before you begin

You cannot send text messages until you complete your A2P 10DLC registration.To send text messages to US numbers, you must complete your carrier registration after transferring your number to Quo. This registration does not carryover from your previous provider.Approval can take up to 30 days, and you can’t send SMS messages to US numbers while you wait.We strongly recommend starting your registration before or at the same time as your port request so it’s approved by the time your number arrives.Start your A2P Registration →

​
Supported number types

  • Local US phone numbers
  • Canadian phone numbers
    • After we submit the port request, your carrier will text you an authorization code within 48 hours to the number being ported — you’ll need to reply within 90 minutes, or it expires. If that timing’s tight or if your number can’t receive SMS, contact your carrier’s porting team beforehand; some let you pre-authorize to skip this step.
  • Puerto Rico phone numbers
  • North American toll-free numbers

​
Requirements

Before starting the porting process, ensure:
  1. Your number is active for calls and/or texts with your current carrier
  2. All payments are up-to-date with your current provider
  3. You can wait 3-10 business days for the port to complete (with zero service interruptions)
  4. You have workspace owner or admin access in Quo
After initiating your port request, do not cancel your phone number with your current carrier. Depending on the carrier, your number will either be automatically canceled or you’ll need to contact them after the port completes.

​
Information needed from your carrier

To successfully port your number, you’ll need to gather:

​
Steps to port from any carrier

  1. Verify account status → Ensure your account is active and in good standing
  2. Generate transfer PIN → Look in your carrier’s account settings or contact their porting department
  3. Confirm billing address → Contact your carrier to verify the exact address on file
  4. Gather proof of service → Download recent bill or screenshot account dashboard showing:
    • Current carrier name
    • The telephone number you’re porting
    • Your name
  5. Submit port request → Follow our step-by-step porting guide

​
Carrier-specific resources

We have detailed guides for popular carriers:

​
Important considerations

  • Once your number is fully ported, calling and texting should work immediately in most cases
  • SMS functionality may take up to 48 hours to fully stabilize if carriers are slow to update routing
  • Do not cancel service with your current carrier until the port is complete
  • Ensure all information matches your carrier’s records exactly - even small discrepancies can cause delays

​
Special considerations for iPhone users

When porting from an iPhone, you must deactivate iMessage and FaceTime to ensure all messages and calls route correctly to Quo.

​
Remove from iMessage

  1. Go to iPhone Settings
  2. Tap Messages
  3. Tap Send & Receive
  4. Uncheck your ported number in You can be reached by iMessage at

​
Remove from FaceTime

  1. Go to iPhone Settings
  2. Tap FaceTime
  3. Uncheck your ported number in You can be reached by FaceTime at
If messages still aren’t routing correctly, you may need to deregister iMessage completely.

​
Special considerations for Android users

​
Disable RCS before porting your number

Quo uses SMS and MMS for text messaging. If your number still has an active RCS registration when it ports, other RCS-capable devices will continue trying to send you messages via RCS instead of SMS and those messages won’t be delivered. The RCS cache can take up to 30 days to expire on its own.
If your phone number is registered for RCS messaging (the default on most Android devices), you must disable RCS before your number ports to Quo.If you wait until after the port, the de-registration cannot be completed from your device.

​
Disable RCS from Google Messages

  1. Open the Google Messages app
  2. Tap your profile picture → Messages settings
  3. Tap RCS chats
  4. Toggle off Turn on RCS chats
  5. Wait for confirmation that RCS has been turned off

​
Disable RCS from Samsung Messages

  1. Open the Samsung Messages app
  2. Tap ⋮ (three dots) → Settings
  3. Tap Chat settings or RCS chats
  4. Toggle off Rich Communication Settings
Do this while the number is still active on your phone — once the transfer to Quo is in progress and the number leaves your device, you can no longer deregister.

​
Restart group conversations

Group conversations will not automatically convert to SMS/MMS, even after RCS is disabled. Your contacts will need to delete the old group conversation thread on their devices and create a new one for you to reliably receive messages to Quo.

​
FAQs

Most ports complete within 3-10 business days. Landline and VoIP numbers typically port faster (1-3 days), while wireless carriers may take longer (5-10 days).
Contact your carrier’s porting department directly. Most carriers have dedicated porting support teams who can provide the exact information needed.
Yes, but ensure your prepaid account is active with sufficient balance. Some prepaid carriers have specific porting requirements or restrictions.
We’ll notify you immediately with the rejection reason. Common issues include mismatched information, inactive accounts, or expired PINs. Once corrected, we can resubmit the request.
Currently, we only support porting US and Canadian numbers, plus North American toll-free numbers. International number support may be added in the future.
No, your current service remains active until the port completes. The switch happens automatically with minimal to no downtime.