Number porting

​

Overview

Porting lets you move your existing phone number from another provider to Quo so you can keep the number your customers already know, while using Quo’s features.

​

What is porting?

Number porting is the process of transferring a phone number from your current provider to a new one. This FCC-mandated process ensures you can keep your phone number when changing carriers, whether it’s a landline, wireless, or internet-based number.

​

The porting process

​

Before you transfer your number

​

What you need to know

Before you start a port request, keep these in mind: Service limitations

• Only call and SMS functions transfer with your number
• Carrier registration doesn’t continue from previous providers
• Internet or bundled services tied to the number won’t transfer
• Previous conversations and call history don’t carry over

Technical requirements

• Internet access is required to use Quo
• SMS functionality may take up to 48 hours to fully stabilize after the transfer
• Emergency services (911) aren’t available through Quo
• Some services won’t send SMS verification codes to virtual numbers

​

Supported number types

We can port most North American numbers:

• US local numbers: All states supported
• Canadian local numbers: All provinces supported
• Puerto Rico local numbers: Supported
• Toll-free numbers: North American toll-free prefixes (800, 833, 844, 855, 866, 877, 888)
• Not supported: International numbers outside US/Canada

​

Cost considerations

• Quo fees: No charges for porting in or out
• Previous carrier fees: Your current provider may charge a port-out fee
• Additional numbers: Numbers beyond your user count are billed at $5/month starting 14 days after porting

​

How to transfer your number

​

Choose your porting flow

The timeline, what happens during the port, and how to check status are the same for both flows. See what to expect during and after your port.

​

Video walkthrough

---

​

Porting a single phone number (in-app)

Use this flow when you want to port one phone number into Quo directly from the app.

1. Navigate to Settings → Phone numbers, then click Port an existing number

2. Click Continue to porting

3. Enter your phone number and select your current carrier. If your carrier isn’t listed, type it manually.

4. Upload your billing information and a recent statement.

5. Enter your carrier credentials:
   • Account number: Found on your bill or carrier dashboard
   • Account PIN: Usually in your carrier account settings (contact carrier if unsure)

6. Customize your number settings and digitally sign the authorization.

---

​

Porting multiple phone numbers (with request form)

Use this flow when you’re porting a group or block of numbers into Quo.

1. Begin a new Port In Request using this form.
   • Enter your first name and last name
   • Enter the email address linked to your Quo account
     • This is where the phone numbers will be initially assigned

2. Please select, More than one from the drop down under How many numbers would you like to port in?
   • There are two ways to upload your numbers:
     1. Click the Copy & Paste Number button and paste the phone numbers in the field, or
     2. Click the Upload CSV button to upload a CSV file with the phone numbers
        • If you do not have a ready CSV file, you can click the Download Template button to provide the phone numbers to the file before uploading.

3. Choose the current carrier
   • If your carrier is not listed, select Other and enter the name of your carrier
4. Click the Review Numbers button.
   • This checks for duplicates and format validity.

5. Click the Next button.
6. On the next page, enter the account holder and billing details exactly as they appear on your carrier’s records:
   • Business name (leave blank if you don’t have one)
   • First and last name of the number owner
   • Full billing/service address — must be a physical address, not a PO Box
   • Country, city, state/province, and zip/postal code
7. Click the Attach billing statement and upload your file (max file size 4MB). If you don’t have a statement, you can upload a receipt, invoice, Customer Service Record (CSR), or a screenshot showing the phone number.

8. On the next page, provide the following information:
   • Account Number: Found on your bill or carrier dashboard
   • Port-out/Transfer PIN: This should be newly generated; enter 0000 if your carrier does not provide a PIN
9. Digitally sign the authorization.
10. Click the Submit Request button.

---

​

What to expect during and after your transfer

These details apply whether you’re porting a single number or multiple numbers into Quo.

​

Timeline expectations

• Processing time: Typically 1–2 weeks, depending on carrier response
• Service continuity: No interruption — continue using your existing provider until the confirmed port date
• Activation: Calling usually works immediately once the port completes; SMS may take up to 48 hours to stabilize

​

Checking port status

Track your porting request progress in two ways:

​

Email updates

We send status updates to your account email address throughout the porting process. Check your inbox for:

• Initial confirmation
• Carrier response updates
• Port date notification
• Completion confirmation

​

In-app status

View real-time status directly in Quo:

1. Click on your pending port number
2. Select Phone number settings
3. View current status and any required actions

---

​

Special considerations for iPhone users

When porting from an iPhone, you must deactivate iMessage and FaceTime to ensure all messages and calls route correctly to Quo.

​

Remove from iMessage

1. Go to iPhone Settings
2. Tap Messages
3. Tap Send & Receive
4. Uncheck your ported number in You can be reached by iMessage at

​

Remove from FaceTime

1. Go to iPhone Settings
2. Tap FaceTime
3. Uncheck your ported number in You can be reached by FaceTime at

Need assistance? Submit a request to our support team or chat with us.

​

FAQs