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Overview

Porting your T-Mobile phone numbers to Quo requires a transfer PIN that expires after 7 days and varies in format between consumer and business accounts. T-Mobile has streamlined their porting process through their mobile app, making it easier to obtain the necessary information. Depending on the carrier, most ports are completed in 3-7 business days. In rare cases, the porting process may take additional time (but your service is uninterrupted).

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Before you begin

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Supported number types

  • Local US phone numbers
  • Canadian phone numbers
  • North American toll-free numbers

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Requirements

  • Active T-Mobile account with the numbers you want to port
  • T-Mobile mobile app or website access
  • Workspace owner or admin access in Quo
  • Desktop or web version of Quo for submitting the port request

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Information needed from T-Mobile

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Important considerations

  • Ensure all information matches T-Mobile’s records exactly to avoid delays
  • Your account must be active and in good standing
  • Transfer PINs expire after 7 days - generate a new one if needed
  • Business account numbers vary in length - verify yours first
  • Do not cancel your T-Mobile service until the port is complete

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T-Mobile porting support

If you need assistance with T-Mobile-specific requirements:
  • Phone: 1-877-789-3106
  • Live Chat: Available through T-Mobile website and app
  • Porting department hours: Monday to Sunday 4 AM - 12 PM PST

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Steps to port from T-Mobile

  1. Generate transfer PIN → Use the T-Mobile app to get your 6-digit PIN
  2. Locate account number → Find it at the top of your T-Mobile account page
  3. Verify billing address → Ensure it matches T-Mobile records exactly
  4. Download recent bill → Save a PDF or screenshot for verification
  5. Submit port request → Follow our step-by-step porting guide

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Special considerations for iPhone users

When porting from an iPhone, you must deactivate iMessage and FaceTime to ensure all messages and calls route correctly to Quo.

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Remove from iMessage

  1. Go to iPhone Settings
  2. Tap Messages
  3. Tap Send & Receive
  4. Uncheck your ported number in You can be reached by iMessage at

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Remove from FaceTime

  1. Go to iPhone Settings
  2. Tap FaceTime
  3. Uncheck your ported number in You can be reached by FaceTime at
If messages still aren’t routing correctly, you may need to deregister iMessage completely.

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Special considerations for Android users

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Disable RCS before porting your number

Quo uses SMS and MMS for text messaging. If your number still has an active RCS registration when it ports, other RCS-capable devices will continue trying to send you messages via RCS instead of SMS and those messages won’t be delivered. The RCS cache can take up to 30 days to expire on its own.
If your phone number is registered for RCS messaging (the default on most Android devices), you must disable RCS before your number ports to Quo.If you wait until after the port, the de-registration cannot be completed from your device.

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Disable RCS from Google Messages

  1. Open the Google Messages app
  2. Tap your profile picture → Messages settings
  3. Tap RCS chats
  4. Toggle off Turn on RCS chats
  5. Wait for confirmation that RCS has been turned off

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Disable RCS from Samsung Messages

  1. Open the Samsung Messages app
  2. Tap ⋮ (three dots) → Settings
  3. Tap Chat settings or RCS chats
  4. Toggle off Rich Communication Settings
Do this while the number is still active on your phone — once the transfer to Quo is in progress and the number leaves your device, you can no longer deregister.

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Restart group conversations

Group conversations will not automatically convert to SMS/MMS, even after RCS is disabled. Your contacts will need to delete the old group conversation thread on their devices and create a new one for you to reliably receive messages to Quo.

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FAQs

Most ports are completed in 3-7 business days. In rare cases, the porting process may take additional time (but your service is uninterrupted). Timing depends on all information being correct and matching T-Mobile’s records exactly.
T-Mobile transfer PINs are valid for 7 days. If yours expires, simply generate a new one through the T-Mobile app before submitting your port request.
Yes, but you’ll need authorization from the primary account holder. They will need to generate the transfer PIN and provide the account information.
Consumer accounts typically have 9-digit account numbers, while business account formats vary. Check your T-Mobile account page to see your specific account number format.
Your account must be in good standing to port. Pay any outstanding balances before initiating the port request to avoid delays or rejections.
No, voicemail messages and call history will not transfer to Quo. Save any important messages before the port completes.