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Overview

Porting your Comcast (Xfinity) phone numbers to Quo requires gathering specific information including a voice security PIN. Comcast has different processes for landline and mobile customers, with distinct PIN generation methods for each. The porting process typically completes within 1-2 weeks.

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Before you begin

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Supported number types

  • Local US phone numbers
  • Canadian phone numbers
  • North American toll-free numbers
  • Comcast landline numbers
  • Xfinity Mobile numbers

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Requirements

  • Active Comcast/Xfinity account with the numbers you want to port
  • Primary user access for PIN generation
  • Workspace owner or admin access in Quo
  • Desktop or web version of Quo for submitting the port request

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Information needed from Comcast

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Important considerations

  • Ensure all information matches Comcast (Xfinity) records exactly to avoid delays
  • Your account must be active and in good standing
  • Voice security PINs expire after 7 days - generate a new one if needed
  • Only the primary account user can generate the security PIN
  • Do not cancel your Comcast service until the port is complete

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Comcast porting support

If you need assistance with Comcast-specific requirements:
  • Phone: 1-800-934-6489 (Monday - Sunday 5 AM - 9 PM PST)
  • Live Chat: Monday - Sunday 4 AM - 8 PM PST

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Steps to port from Comcast

  1. Verify primary user access → Ensure you’re the primary user on the account
  2. Generate security PIN → Follow the appropriate process for landline or mobile
  3. Gather account details → Collect your account number and exact billing address
  4. Download recent bill → Save a PDF or screenshot for verification
  5. Submit port request → Follow our step-by-step porting guide
Need assistance? Submit a request to our support team or chat with us.

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FAQs

The porting process typically takes 1-2 weeks, provided all information is correct and matches Comcast’s records exactly.
Landline security PINs are 4 digits and can be sent via mail, automated call, or email. Mobile transfer PINs are 6 digits and are generated through the Devices section of your account.
No, only the primary user can generate the required security PIN. You’ll need the primary account holder to assist with the porting process.
Porting your phone number won’t affect your internet or TV services, but it may change your bundle pricing. Contact Comcast to understand any billing impacts before porting.
Simply generate a new PIN through your Comcast account. PINs are valid for 7 days, so plan to submit your port request promptly after generating it.