Pricing
Understanding Quo plans
Plan comparison
Quo offers three subscription plans designed for different business needs. Get more explicit detail about these plans on our pricing page.| Feature | Starter | Business | Scale |
|---|---|---|---|
| Monthly per user | $19 | $33 | $47 |
| Annual per user | $15 | $23 | $35 |
| Includes | 1 number per user | 1 number per user | 1 number per user |
| Additional numbers | $5/month each | $5/month each | $5/month each |
| Call forwarding | ✗ | ✓ | ✓ |
| Call analytics | ✗ | ✓ | ✓ |
| AI summaries & transcripts | ✗ | ✓ | ✓ |
| AI call tags | ✗ | ✗ | ✓ |
| Advanced integrations | ✗ | ✓ | ✓ |
All pricing excludes applicable taxes and fees. Additional phone numbers cost $5 per month regardless of your plan.
Additional costs
Phone numbers
- Additional numbers: $5/month for each number beyond your user count
- Toll-free numbers: Same pricing as local numbers
- Porting numbers: Free (though third-party fees may apply)
International usage
- International calls: Varies by country (view rates)
- International texts: Varies by country
- Pre-paid credits: Purchase in advance for international usage
US carrier registration
Required for businesses sending texts to US numbers:- One-time registration fee: $19.50 (goes to The Campaign Registry)
- Monthly campaign fee: 3/month depending on registration type
- Resubmission fee: $15 if application needs revision
Invoice and payment management
Accessing invoices
View and download all your billing history:- Go to Plan & billing settings
- Navigate to invoices section
- Select View next to any invoice
- Download PDFs as needed
- Subscription payments (past and upcoming)
- Subscription updates and changes
- Pre-paid credit purchases
- Detailed tax and fee breakdowns
Understanding taxes and fees
As a provider of communication services, Quo is required by law to collect various federal, state, and local telecommunication taxes and regulatory surcharges. These fees apply specifically to services that transmit voice or messaging (such as VoIP or SMS). For tax calculation purposes, Quo uses the Billing Address associated with your account to determine the applicable jurisdictions and rates.Telecommunication taxes are distinct from general sales taxes. These fees are mandated by the FCC and state utility commissions to fund essential services like 911, telecommunications relay services (TRS), and universal connectivity.
Jurisdictions where Quo collects telecommunication taxes
Quo assesses applicable telecommunication taxes and fees for customers with a billing address in the following states:- California (CA)
- Florida (FL)
- Indiana (IN)
- Michigan (MI)
- Minnesota (MN)
- Missouri (MO)
- New Jersey (NJ)
- New York (NY)
- North Carolina (NC)
- Pennsylvania (PA)
- South Carolina (SC)
- Tennessee (TN)
- Virginia (VA)
- Washington (WA)
- Wisconsin (WI)
- Wyoming (WY)
Included mandatory state and local telecommunications taxes
Common taxes and fees
- State and local utility taxes: Varies by jurisdiction
- 911 emergency service fees: Supports local emergency services
- California Teleconnect Fund: For eligible California organizations
- Local access fees: Jurisdiction-specific telecommunications fees
- Federal Universal Service Fund (FUSF): The FUSF is a federal fee mandated by the FCC. The rate (contribution factor) is adjusted quarterly by the FCC and supports telecommunications access for schools, libraries, and rural healthcare providers.
- Telecommunications Relay Service (TRS): This fee funds transmission services that enable individuals with hearing or speech disabilities to communicate over the national telecommunications network.
Tax calculation
- Based on billing address: Taxes calculated from payment method address
- Variable rates: Different services may have different tax rates
- Compliance updates: Tax policies may change to meet legal requirements
Note: Per-line fees vary by jurisdiction.
FAQs
Why am I being charged these fees?
Why am I being charged these fees?
Telecommunication services are subject to a specialized layer of “indirect taxes” that do not apply to standard software products. These include state communications excise taxes, local utility user taxes (UUT), and statutory surcharges. These funds are remitted to state and local authorities to support public communication infrastructure.
How are telecommunication taxes calculated?
How are telecommunication taxes calculated?
Quo partners with a leading third-party tax compliance provider to ensure calculations are accurate and up to date with changing legislation.
- Primary Sourcing: Taxes are calculated based on the Billing Address you have provided in your Quo account settings.
What specific types of fees will I see?
What specific types of fees will I see?
Depending on your billing jurisdiction, your invoice may include:
- 911/E911 Surcharges: Mandated fees that fund emergency response systems.
- State Universal Service Fund (USF): Fees used to provide telecommunications access to low-income and rural areas within a specific state.
- Local Utility User Taxes (UUT): Taxes levied by specific municipalities or counties on the use of communication services.
How does this affect my invoice?
How does this affect my invoice?
Telecommunication taxes are calculated at the close of each billing cycle or during the purchase of additional phone number based on your usage and billing location.
- Unlike general sales tax, these fees may vary slightly based on changes in federal or state “contribution factors” (such as the quarterly adjustments made by the FCC to the Universal Service Fund).