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Documentation Index

Fetch the complete documentation index at: https://support.quo.com/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Export your Quo workspace data for backup, compliance, or migration purposes. Download contacts, call logs, and message history in CSV format for use in other systems or long-term archival.
Only workspace Owners can export data. Exports are delivered via email within 24 hours of request.

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What data can be exported

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Available export types

Exportable data includes:
  • Contacts: All workspace contacts with names, numbers, and custom properties
  • Call logs: Complete call history with timestamps, duration, and participants
  • Message logs: Full message history including conversation threads

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Export limitations

Not included in exports:
  • Call recordings and audio files
  • Call transcripts and AI summaries
  • Voicemail files
  • Images and media attachments
  • Internal team comments and threads
All contacts are exported - no contacts are excluded as private contacts.

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How to export data

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Starting an export

Export process:
  1. Navigate to Settings → General
  2. Scroll to Export your data section
  3. Select data types to export:
    • Contacts
    • Call logs
    • Message logs
  4. Click Export data
  5. Confirm export request

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Receiving your export

Delivery timeline:
  • Export confirmation appears in lower left corner
  • CSV files delivered via email within 24 hours
  • Download link expires after 72 hours
  • Request new link if download window missed
Export format:
  • Data delivered as CSV files
  • Separate file for each selected data type
  • Compatible with spreadsheet applications
  • Includes all historical data from workspace creation

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Data security and retention

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Export security

Data protection:
  • Secure email delivery of export files
  • Time-limited download links (72 hours)
  • No permanent storage of export files
  • Owner-only access to export functionality

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Data retention

Workspace data lifecycle:
  • Data retained for 30 days after subscription cancellation
  • Export data before cancellation for permanent backup
  • Phone numbers held separately for potential reactivation
  • Automatic data deletion after retention period

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Account data deletion

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Permanent deletion process

Want to completely remove your workspace data? This requires manual support intervention: Prerequisites:
  • Must be workspace Owner or Admin
  • Subscription must be cancelled first
  • Cannot be self-service - requires support contact
Deletion steps:
  1. Cancel subscription in billing settings
  2. Email support at [email protected]
  3. Use subject line: “Request to permanently delete [Company name] account”
  4. Await confirmation of identity verification
  5. Receive deletion confirmation via email
Permanent deletion is irreversible. Export any needed data before requesting account deletion.

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Best practices

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Regular backup strategy

Recommended export frequency:
  • Monthly exports for active businesses
  • Quarterly exports for lighter usage
  • Before major changes like plan cancellation or team restructuring
  • Before system migrations or platform changes

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Export use cases

Common applications:
  • Compliance requirements and audit trails
  • Business continuity and disaster recovery
  • Platform migration to other communication systems
  • Historical analysis and business intelligence
  • Legal discovery and record keeping

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Data management

After receiving exports:
  • Verify completeness of exported data
  • Store securely with appropriate access controls
  • Document export dates for record keeping
  • Test import processes if migrating to new systems
  • Maintain backup copies in multiple locations