> ## Documentation Index > Fetch the complete documentation index at: https://support.quo.com/llms.txt > Use this file to discover all available pages before exploring further. # Mic access issues > If you’re having trouble using your microphone with Quo, here’s what the error you're seeing means and how to troubleshoot + fix it. ### Microphone access denied **What it means**: You didn’t give Quo permission to use your microphone. **How to fix it**: * **On macOS**: * Go to **System Settings → Privacy & Security → Microphone** and enable access for OpenPhone. * Restart the app to apply changes. * [Apple’s guide to microphone permissions](https://support.apple.com/guide/mac-help/control-access-to-your-microphone-on-mac-mchla1b1e1fe/mac) * **On Windows**: * Go to **Settings → Privacy & security → Microphone** and turn on access for OpenPhone. * Make sure “Let desktop apps access your microphone” is enabled. * [Microsoft’s guide to microphone permissions](https://support.microsoft.com/en-au/windows/turn-on-app-permissions-for-your-microphone-in-windows-94991183-f69d-b4cf-4679-c98ca45f577a) *** ### Microphone access blocked **What it means**: Your browser is preventing Quo from using your microphone. This can happen if you clicked “Block” when asked or if your browser remembered a past denial. **How to fix it**: * Open your browser’s site settings and allow microphone access for OpenPhone. * Refresh the page after updating the setting. * If the issue continues, try another supported browser. *** ### Something interrupted your microphone **What it means**: We tried to connect to your microphone, but the process was cut off by your browser or system. **How to fix it**: * Try again. * If it happens again: * Refresh the page or restart your browser. * Close other tabs or windows that might be interfering. * Restart your computer if the interruption keeps happening. *** ### **A hardware or operating system error occurred while attempting to access your microphone** **What it means**: Quo has permission, but something else on your device is blocking access. Another app may already be using your mic, or your system settings may be preventing it. **How to fix it**: * Close apps like Zoom, Teams, Discord, or FaceTime that might be using your microphone. * **On macOS**: * Check **System Settings → Privacy & Security → Microphone**. * Go to **System Settings → Sound → Input** and make sure your preferred microphone is selected and showing input levels. * [Apple’s guide to fixing microphone issues](https://support.apple.com/HT209175) * **On Windows**: * Check **Settings → Privacy & security → Microphone**. * In **Settings → System → Sound → Input**, test your microphone to confirm it’s working. * If it’s not listed, open **Device Manager → Audio inputs and outputs** to make sure it’s enabled. * [Microsoft’s guide to fixing microphone issues](https://support.microsoft.com/en-us/windows/fix-microphone-problems-5f230348-106d-bfa4-1db5-336f35576011) *** ### **Microphone temporarily unavailable** **What it means**: Quo tried to use your microphone before the page or app was fully active. **How to fix it**: * Bring the Quo tab or app to the front and make sure it’s fully loaded. * Try again once the page is active. * If it keeps happening, close and reopen the app or refresh the page. *** ### We ran into a technical issue **What it means**: Something went wrong on our end while trying to access your microphone. **How to fix it**: * Try again. * If it continues: * Refresh or restart your browser. * Clear your browser’s cache and cookies, then retry. * Reinstall or update the Quo desktop app if you’re using it outside a browser. * If nothing helps, [contact support](#). *** ### We couldn’t find a working microphone **What it means**: Quo didn’t detect a microphone it could use. **How to fix it**: * Make sure your microphone is plugged in or not muted. * Try reconnecting or switching to another microphone (USB, headset, or built-in mic). * **On macOS**: Check **System Settings → Sound → Input** to see if your microphone is listed. * **On Windows**: Check **Settings → System → Sound → Input**. If not listed, verify it in **Device Manager**. *** ### Microphone access is restricted **What it means**: Your operating system is blocking Quo due to Screen Time limits, parental controls, or workplace policies. **How to fix it**: * **On macOS**: Check **System Settings → Screen Time → Content & Privacy → Apps**. * **On Windows**: Check parental control settings or company device restrictions. * If you’re on a managed computer, contact your administrator. * [Apple’s guide to Screen Time restrictions](https://support.apple.com/HT208982) * [Microsoft’s guide to family and parental settings](https://support.microsoft.com/en-us/windows/get-help-with-windows-privacy-f7a99c80-4a85-4556-9264-a3f6c55ab89f) *** ### **Microphone access blocked by browser security settings** **What it means**: Your browser blocked access due to a security rule. This isn’t a problem with your microphone. **How to fix it**: * Nothing to change on your side — please retry later or [contact support](#). *** ### We couldn’t confirm your microphone access **What it means**: Something went wrong while checking your microphone status. This can happen if your operating system didn’t report access correctly or your mic was just plugged in. **How to fix it**: * Make sure Quo has permission to use your microphone in both system and browser settings. * Restart your device and try again. * If the issue keeps happening, try a different microphone or browser. *** ## **No microphone found** Quo couldn’t find a microphone on your device. This usually happens if no mic is connected, your mic isn’t recognized, or system settings are preventing access.\ **How to fix it**: 1. **Check your microphone connection** * Make sure your microphone is plugged in, turned on, and not muted. * Try reconnecting it or using a different microphone (USB, headset, or built-in). 2. **Check your system settings** 1. **macOS** * Go to **System Settings → Sound → Input**. * Make sure your microphone appears, is selected, and shows input levels. * Apple guide: [Use your Mac's microphone](https://support.apple.com/guide/mac-help/change-the-sound-input-settings-mchlp2567/mac) 2. **Windows** * Go to **Settings → System → Sound → Input**. * Make sure your microphone is listed and shows activity. * If it’s not listed, open **Device Manager → Audio inputs and outputs** to verify it’s enabled. * Microsoft guide: [Set up a microphone](https://support.microsoft.com/en-us/windows/set-up-a-microphone) 3. **Restart your device** * Sometimes unplugging and reconnecting your microphone or restarting your computer fixes detection issues. 4. **Try a different browser (for web users)** * If your microphone still isn’t detected, open Quo in a supported browser and try again. Restarting your computer often fixes microphone access issues on both Windows and macOS.