> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to port out from Vonage

> Step-by-step guide to transfer your phone numbers from Vonage to Quo, formerly OpenPhone

## Overview

Transferring your Vonage phone numbers to Quo is straightforward and free. Vonage is a major VoIP provider, and porting from them follows standard procedures with well-established processes to ensure a smooth transition.

## Before you begin

### Supported number types

* Local US phone numbers
* Canadian phone numbers
* North American toll-free numbers
* Vonage business and residential numbers

### Requirements

* Active Vonage account with the numbers you want to port
* Workspace owner or admin access in Quo
* Desktop or web version of Quo for submitting the port request

## Information needed from Vonage

To port your numbers from Vonage, you'll need to gather the following information:

| Requirement         | Details                                    | Where to find it                                         |
| ------------------- | ------------------------------------------ | -------------------------------------------------------- |
| Account number      | Your Vonage account identifier             | Check your Vonage online account or billing statements   |
| PIN/Password        | Account PIN or password                    | Found in your Vonage account settings or contact support |
| Billing address     | Must match exactly what Vonage has on file | Verify in your Vonage account profile                    |
| Account holder name | Name on the Vonage account                 | As shown on your Vonage bills                            |
| Bill statement      | Recent statement showing your service      | Download from your Vonage account                        |

<Note>
  Ensure your Vonage account is active and in good standing before initiating the port. Past due accounts or suspended services cannot be ported.
</Note>

## Steps to port from Vonage

1. **Gather your account information** → Log into your Vonage account and collect all required details
2. **Verify number portability** → Ensure the numbers you want to port are eligible
3. **Submit port request** → Follow our [step-by-step porting guide](https://support.quo.com/getting-started/porting/overview)
4. **Wait for confirmation** → We'll process your request and notify you of any additional requirements

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## Timeline and expectations

* **Processing time**: Vonage ports typically complete within 1-2 weeks
* **Service continuity**: Your Vonage numbers will continue working until the port completes
* **Completion notice**: You'll receive email confirmation when your numbers are active in Quo

<Tip>
  Do not cancel your Vonage service until the port is complete. Canceling early will make your numbers unportable and could result in losing them permanently.
</Tip>

## Vonage-specific considerations

### Business vs. Residential accounts

* **Business accounts**: May require additional authorization or business documentation
* **Residential accounts**: Standard porting information is typically sufficient

### Bundled services

* If your Vonage number is part of a bundle (internet, TV, phone), porting may affect your bundle pricing
* Contact Vonage to understand any contract implications before porting

Need assistance? [Submit a request](https://support.quo.com/help/submit-a-request) to our support team or [chat with us](https://support.quo.com/help/chat-with-us).

## FAQs

<AccordionGroup>
  <Accordion title="Can I port multiple Vonage numbers at once?">
    Yes, you can submit multiple numbers in a single porting request. Include all Vonage numbers you want to transfer when filling out the port form.
  </Accordion>

  <Accordion title="What happens to my Vonage extensions virtual numbers?">
    Virtual numbers and extensions associated with your main number need to be ported separately. Each number requires its own port request.
  </Accordion>

  <Accordion title="Will I be charged an early termination fee by Vonage?">
    This depends on your Vonage contract. Review your service agreement or contact Vonage to understand any potential fees. These are separate from porting, which is free with Quo.
  </Accordion>

  <Accordion title="What about my Vonage voicemail and call logs?">
    Voicemail messages and call history remain with Vonage and won't transfer. Download or save any important information before the port completes.
  </Accordion>

  <Accordion title="Can I keep some numbers with Vonage and port others?">
    Yes, you can selectively port numbers. Only the numbers you include in your port request will transfer to Quo.
  </Accordion>
</AccordionGroup>

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## Need help?

Our porting specialists are here to assist you throughout the process.

* **Business plan users**: Live chat available Monday-Sunday, 8 AM - 5 PM PST
* **All users**: Submit a support request through the [help center](https://support.quo.com/help/submit-a-request)
* **New to Quo?** [Start your free trial](https://my.quo.com/signup) today