> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to port out from Verizon

> Step-by-step guide to transfer your phone numbers from Verizon to Quo, formerly OpenPhone

## Overview

Porting your Verizon phone numbers to Quo requires a transfer PIN that expires after 7 days and account numbers that vary significantly based on your plan type. Verizon has different account number formats for mobile, business, and government accounts. Verizon's porting process typically takes 2-4 business days, which is faster than most carriers.

## Before you begin

### Supported number types

* Local US phone numbers
* Canadian phone numbers
* North American toll-free numbers

### Requirements

* Active Verizon account with the numbers you want to port
* Verizon mobile app or website access
* Workspace owner or admin access in Quo
* Desktop or web version of Quo for submitting the port request

## Information needed from Verizon

| Requirement     | Details                                                                                                         | Steps                                                                                                                            |
| --------------- | --------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------- |
| Transfer PIN    | A 6 digit PIN is required for porting<br />The PIN is valid for 7 days before it expires                        | **Verizon mobile app**<br />1. Tap on account tab<br />2. Select account settings<br />3. Tap number transfer PIN → generate PIN |
| Account number  | **Mobile**: 10 - 14 digits<br />**Business**: 15 - 20 digits<br />**Government and Enterprise**: 18 - 22 digits | **Verizon website**<br />1. Navigate to account<br />2. Select account settings overview to display the account number           |
| Billing address | Must EXACTLY match the billing address Verizon has on file                                                      | Double-check to ensure every detail is correct to prevent delays                                                                 |
| Account status  | Account must be active and in good standing                                                                     | Contact Verizon to ensure your number is portable                                                                                |
| Bill statement  | A recent bill statement is required to verify your account details during porting                               | Take a screenshot, picture, or download the PDF version                                                                          |

## Important considerations

<Warning>
  * Ensure all information matches Verizon records exactly to avoid delays
  * Your account must be active and in good standing
  * Transfer PINs expire after 7 days - generate a new one if needed
  * Account number length varies significantly by plan type
  * Do not cancel your Verizon service until the port is complete
</Warning>

### Verizon porting support

If you need assistance with Verizon-specific requirements:

* **Phone**: 1-888-844-7095
* **Hours**: Monday to Saturday, 8 AM - 7 PM PST; Sunday 8 AM - 5 PM PST

## Steps to port from Verizon

1. **Generate transfer PIN** → Use the Verizon mobile app to get your 6-digit PIN
2. **Locate account number** → Find it in your account settings overview
3. **Verify billing address** → Ensure it matches Verizon records exactly
4. **Download recent bill** → Save a PDF or screenshot for verification
5. **Submit port request** → Follow our [step-by-step porting guide](https://support.quo.com/getting-started/porting/overview)

Need assistance? [Submit a request](https://support.quo.com/help/submit-a-request) to our support team or [chat with us](https://support.quo.com/help/chat-with-us).

## FAQs

<AccordionGroup>
  <Accordion title="How long does it take to port from Verizon?">
    The porting process typically takes 2-4 business days, which is faster than most carriers, provided all information is correct.
  </Accordion>

  <Accordion title="Why do Verizon account numbers vary so much in length?">
    Verizon uses different account number formats based on your plan type. Mobile accounts are shorter (10-14 digits), while business and enterprise accounts can be much longer (up to 22 digits).
  </Accordion>

  <Accordion title="What if my transfer PIN expires?">
    Verizon transfer PINs are valid for 7 days. If yours expires, simply generate a new one through the Verizon mobile app before submitting your port request.
  </Accordion>

  <Accordion title="Can I port a number from a Verizon family plan?">
    Yes, but you'll need authorization from the primary account holder. They will need to generate the transfer PIN and provide the account information.
  </Accordion>

  <Accordion title="What's the difference between mobile and business account numbers?">
    Mobile accounts typically have 10-14 digit account numbers, while business accounts have 15-20 digits. Government and enterprise accounts can have 18-22 digits. Check your Verizon account page to see your specific format.
  </Accordion>

  <Accordion title="Will my Verizon Cloud data transfer?">
    No, Verizon Cloud data, voicemail messages, and call history remain with Verizon. Back up any important data before the port completes.
  </Accordion>
</AccordionGroup>

## Need help?

Our porting specialists are here to assist you throughout the process.

* **Business plan users**: Live chat available Monday-Sunday, 8 AM - 5 PM PST
* **All users**: Submit a support request through the [help center](https://support.quo.com/help/chat-with-us)
* **Questions before starting?** Review our general [porting guide](https://support.quo.com/getting-started/porting/overview)