> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.
# How to port out from Verizon
> Step-by-step guide to transfer your phone numbers from Verizon to Quo, formerly OpenPhone
## Overview
Porting your Verizon phone numbers to Quo requires a transfer PIN that expires after 7 days and account numbers that vary significantly based on your plan type. Verizon has different account number formats for mobile, business, and government accounts. Depending on the carrier, most ports are completed in 3-7 business days. In rare cases, the porting process may take additional time (but your service is uninterrupted).
## Before you begin
### Supported number types
* Local US phone numbers
* Canadian phone numbers
* North American toll-free numbers
### Requirements
* Active Verizon account with the numbers you want to port
* Verizon mobile app or website access
* Workspace owner or admin access in Quo
* Desktop or web version of Quo for submitting the port request
## Information needed from Verizon
| Requirement | Details | Steps |
| - | - | - |
| Transfer PIN | A 6 digit PIN is required for porting
The PIN is valid for 7 days before it expires | **Verizon mobile app**
1. Tap on account tab
2. Select account settings
3. Tap number transfer PIN → generate PIN |
| Account number | **Mobile**: 10 - 14 digits
**Business**: 15 - 20 digits
**Government and Enterprise**: 18 - 22 digits | **Verizon website**
1. Navigate to account
2. Select account settings overview to display the account number |
| Billing address | Must EXACTLY match the billing address Verizon has on file | Double-check to ensure every detail is correct to prevent delays |
| Account status | Account must be active and in good standing | Contact Verizon to ensure your number is portable |
| Bill statement | A recent bill statement is required to verify your account details during porting | Take a screenshot, picture, or download the PDF version |
## Important considerations
* Ensure all information matches Verizon records exactly to avoid delays
* Your account must be active and in good standing
* Transfer PINs expire after 7 days - generate a new one if needed
* Account number length varies significantly by plan type
* Do not cancel your Verizon service until the port is complete
### Verizon porting support
If you need assistance with Verizon-specific requirements:
* **Phone**: 1-888-844-7095
* **Hours**: Monday to Saturday, 8 AM - 7 PM PST; Sunday 8 AM - 5 PM PST
## Steps to port from Verizon
1. **Generate transfer PIN** → Use the Verizon mobile app to get your 6-digit PIN
2. **Locate account number** → Find it in your account settings overview
3. **Verify billing address** → Ensure it matches Verizon records exactly
4. **Download recent bill** → Save a PDF or screenshot for verification
5. **Submit port request** → Follow our [step-by-step porting guide](https://support.quo.com/getting-started/porting/overview)
***
## Special considerations for iPhone users
When porting from an iPhone, you must deactivate iMessage and FaceTime to ensure all messages and calls route correctly to Quo.
### Remove from iMessage
1. Go to iPhone **Settings**
2. Tap **Messages**
3. Tap **Send & Receive**
4. Uncheck your ported number in **You can be reached by iMessage at**
### Remove from FaceTime
1. Go to iPhone **Settings**
2. Tap **FaceTime**
3. Uncheck your ported number in **You can be reached by FaceTime at**
If messages still aren't routing correctly, you may need to [deregister iMessage](https://selfsolve.apple.com/deregister-imessage/) completely.
## Special considerations for Android users
### **Disable RCS before porting your number**
Quo uses SMS and MMS for text messaging. If your number still has an active RCS registration when it ports, other RCS-capable devices will continue trying to send you messages via RCS instead of SMS and those messages won't be delivered. **The RCS cache can take up to 30 days to expire on its own.**
If your phone number is registered for RCS messaging (the default on most Android devices), **you must disable RCS before your number ports to Quo**.
If you wait until after the port, the de-registration cannot be completed from your device.
### Disable RCS from Google Messages
1. Open the **Google Messages** app
2. Tap your **profile picture** → **Messages settings**
3. Tap **RCS chats**
4. Toggle off **Turn on RCS chats**
5. Wait for confirmation that RCS has been turned off
### Disable RCS from Samsung Messages
1. Open the **Samsung Messages** app
2. Tap **⋮ (three dots) → Settings**
3. Tap **Chat settings** or **RCS chats**
4. Toggle off **Rich Communication Settings**
Do this while the number is still active on your phone — once the transfer to Quo is in progress and the number leaves your device, you can no longer deregister.
### Restart group conversations
**Group conversations will not automatically convert to SMS/MMS, even after RCS is disabled.** Your contacts will need to delete the old group conversation thread on their devices and create a new one for you to reliably receive messages to Quo.
***
## FAQs
Most ports are completed in 3-7 business days. In rare cases, the porting process may take additional time (but your service is uninterrupted). Timing depends on all information being correct.
Verizon uses different account number formats based on your plan type. Mobile accounts are shorter (10-14 digits), while business and enterprise accounts can be much longer (up to 22 digits).
Verizon transfer PINs are valid for 7 days. If yours expires, simply generate a new one through the Verizon mobile app before submitting your port request.
Yes, but you'll need authorization from the primary account holder. They will need to generate the transfer PIN and provide the account information.
Mobile accounts typically have 10-14 digit account numbers, while business accounts have 15-20 digits. Government and enterprise accounts can have 18-22 digits. Check your Verizon account page to see your specific format.
No, Verizon Cloud data, voicemail messages, and call history remain with Verizon. Back up any important data before the port completes.