> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to port out from T-Mobile

> Step-by-step guide to transfer your phone numbers from T-Mobile to Quo, formerly OpenPhone

## Overview

Porting your T-Mobile phone numbers to Quo requires a transfer PIN that expires after 7 days and varies in format between consumer and business accounts. T-Mobile has streamlined their porting process through their mobile app, making it easier to obtain the necessary information. Depending on the carrier, most ports are completed in 3-7 business days. In rare cases, the porting process may take additional time (but your service is uninterrupted).

## Before you begin

### Supported number types

* Local US phone numbers
* Canadian phone numbers
* North American toll-free numbers

### Requirements

* Active T-Mobile account with the numbers you want to port
* T-Mobile mobile app or website access
* Workspace owner or admin access in Quo
* Desktop or web version of Quo for submitting the port request

## Information needed from T-Mobile

| Requirement     | Details                                                                                          | Steps                                                                                                                                                                                                                       |
| --------------- | ------------------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Transfer PIN    | A 6-digit PIN is required for porting<br />The PIN is valid for seven (7) days before it expires | **T-Mobile app**<br />1. Tap on account<br />2. Select profile settings<br />3. Choose line settings<br />4. Select the number you're porting<br />5. Tap on request a transfer PIN<br />Follow steps to generate a new PIN |
| Account number  | **Consumer**: Typically nine digits<br />**Business**: varies, best to check first               | **T-Mobile website**<br />Navigate to your account to view the account number displayed at the top of the page                                                                                                              |
| Billing address | Must EXACTLY match the billing address T-Mobile has on file                                      | Double-check to ensure every detail is correct to prevent delays                                                                                                                                                            |
| Account status  | Account must be active and in good standing                                                      | Contact T-Mobile Live Chat to ensure your number is portable                                                                                                                                                                |
| Bill statement  | A recent bill statement is required to verify your account details during porting                | Take a screenshot, picture, or download the PDF version                                                                                                                                                                     |

## Important considerations

<Warning>
  * Ensure all information matches T-Mobile's records exactly to avoid delays
  * Your account must be active and in good standing
  * Transfer PINs expire after 7 days - generate a new one if needed
  * Business account numbers vary in length - verify yours first
  * Do not cancel your T-Mobile service until the port is complete
</Warning>

### T-Mobile porting support

If you need assistance with T-Mobile-specific requirements:

* **Phone**: 1-877-789-3106
* **Live Chat**: Available through T-Mobile website and app
* **Porting department hours**: Monday to Sunday 4 AM - 12 PM PST

## Steps to port from T-Mobile

1. **Generate transfer PIN** → Use the T-Mobile app to get your 6-digit PIN
2. **Locate account number** → Find it at the top of your T-Mobile account page
3. **Verify billing address** → Ensure it matches T-Mobile records exactly
4. **Download recent bill** → Save a PDF or screenshot for verification
5. **Submit port request** → Follow our [step-by-step porting guide](https://support.quo.com/getting-started/porting/overview)

## FAQs

<AccordionGroup>
  <Accordion title="How long does it take to port from T-Mobile?">
    Most ports are completed in 3-7 business days. In rare cases, the porting process may take additional time (but your service is uninterrupted). Timing depends on all information being correct and matching T-Mobile's records exactly.
  </Accordion>

  <Accordion title="What if my transfer PIN expires?">
    T-Mobile transfer PINs are valid for 7 days. If yours expires, simply generate a new one through the T-Mobile app before submitting your port request.
  </Accordion>

  <Accordion title="Can I port a number from a family plan?">
    Yes, but you'll need authorization from the primary account holder. They will need to generate the transfer PIN and provide the account information.
  </Accordion>

  <Accordion title="What's the difference between consumer and business account numbers?">
    Consumer accounts typically have 9-digit account numbers, while business account formats vary. Check your T-Mobile account page to see your specific account number format.
  </Accordion>

  <Accordion title="Can I port my T-Mobile number if I have an outstanding balance?">
    Your account must be in good standing to port. Pay any outstanding balances before initiating the port request to avoid delays or rejections.
  </Accordion>

  <Accordion title="Will my T-Mobile voicemail messages transfer?">
    No, voicemail messages and call history will not transfer to Quo. Save any important messages before the port completes.
  </Accordion>
</AccordionGroup>