> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to port out from RingCentral

> Step-by-step guide to transfer your phone numbers from RingCentral to Quo, formerly OpenPhone

## Overview

Porting your RingCentral phone numbers to Quo requires your voicemail PIN and typically uses your main company number as the account number. RingCentral is a major business VoIP provider, and the porting process is well-established. Depending on the carrier, most ports are completed in 3-7 business days. In rare cases, the porting process may take additional time (but your service is uninterrupted).

## Before you begin

### Supported number types

* Local US phone numbers
* Canadian phone numbers
* North American toll-free numbers

### Requirements

* Active RingCentral account with the numbers you want to port
* Voicemail PIN (6-10 digits)
* Workspace owner or admin access in Quo
* Desktop or web version of Quo for submitting the port request

## Information needed from RingCentral

| Requirement | Details | Steps |
| - | - | - |
| Voicemail PIN | 6 - 10 digits | **RingCentral App**<br />NOTE: You cannot view your current PIN. If you can't remember it, you have to edit and save it<br />Go to settings → phone settings → phone → edit voicemail PIN |
| Account number | 10 digits, typically the main company number | Go to the **RingCentral website** → account → billing |
| Billing address | Must EXACTLY match what RingCentral has on file | Double-check to ensure every detail is correct to prevent delays |
| Account status | Account must be active and in good standing | Contact RingCentral Live Chat to ensure your number is portable |
| Bill statement | A recent bill statement is required to verify your account details during porting | Take a screenshot, picture or download the PDF version |

## Important considerations

<Warning>
  * Ensure all information matches RingCentral records exactly to avoid delays
  * Your account must be active and in good standing
  * You cannot view your current voicemail PIN - reset it if forgotten
  * The main company number typically serves as your account number
  * Do not cancel your RingCentral service until the port is complete
</Warning>

### RingCentral support

If you need assistance with RingCentral-specific requirements:

* **Phone Support**: 1-888-898-4591 (Monday to Sunday 5 AM - 6 PM PST)
* **Live Chat**: Available 24/7 for immediate assistance

## Steps to port from RingCentral

1. **Verify or reset voicemail PIN** → Access RingCentral app settings to set a known PIN
2. **Locate account number** → Find your main company number in billing section
3. **Confirm billing address** → Ensure it matches RingCentral records exactly
4. **Download recent bill** → Save a PDF or screenshot for verification
5. **Submit port request** → Follow our [step-by-step porting guide](https://support.quo.com/getting-started/porting/overview)

## FAQs

<AccordionGroup>
  <Accordion title="How long does it take to port from RingCentral?">
    Most ports are completed in 3-7 business days. In rare cases, the porting process may take additional time (but your service is uninterrupted). Timing depends on all information being correct and matching RingCentral's records.
  </Accordion>

  <Accordion title="I don't know my voicemail PIN. What should I do?">
    You'll need to reset it through the RingCentral app. Go to settings → phone settings → phone → edit voicemail PIN. Use this new PIN for your port request.
  </Accordion>

  <Accordion title="Is my main number the same as my account number?">
    In most cases, yes. RingCentral typically uses the main company number as the account number. You can verify this in your billing section.
  </Accordion>

  <Accordion title="What happens to my RingCentral extensions and users?">
    Extensions and user configurations remain with RingCentral. Only the specific numbers you port will transfer to Quo. Plan accordingly for any dependent extensions.
  </Accordion>

  <Accordion title="Can I port some numbers and keep others with RingCentral?">
    Yes, you can selectively port numbers. Only include the numbers you want to transfer in your port request. Other numbers will remain active with RingCentral.
  </Accordion>

  <Accordion title="Will my RingCentral integrations continue working?">
    No, integrations tied to RingCentral will stop working once the port completes. Set up new integrations in Quo after your numbers are active.
  </Accordion>
</AccordionGroup>