> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to port out from iPlum

> Step-by-step guide to transfer your phone numbers from iPlum to Quo, formerly OpenPhone

## Overview

Porting your iPlum phone numbers to Quo is straightforward but requires paying iPlum's port-out fee to unlock your numbers. Once unlocked, the porting process is free with Quo and typically completes within 1-2 weeks. iPlum has a dedicated port-out section in their dashboard to facilitate the process.

## Before you begin

### Supported number types

* Local US phone numbers
* Canadian phone numbers
* North American toll-free numbers

### Requirements

* Active iPlum account with the numbers you want to port
* \$19.99 port-out fee payment to iPlum (per number)
* Workspace owner or admin access in Quo
* Desktop or web version of Quo for submitting the port request

## Information needed from iPlum

To port your numbers from iPlum, you'll need to:

1. **Unlock your number** through the iPlum dashboard (requires \$19.99 fee)
2. **Gather account information** including:
   * Account number (found in your iPlum dashboard)
   * PIN/Password for your iPlum account
   * Billing address on file with iPlum
   * Recent bill statement or account screenshot

<Note>
  The \$19.99 port-out fee is charged by iPlum to unlock each number for porting. Quo does not charge any fees for incoming ports.
</Note>

## Steps to port from iPlum

1. **Log into iPlum Dashboard** → Visit [my.iplum.com](https://my.iplum.com/) with your credentials
2. **Navigate to port-out section** → Select Utilities → Port out
3. **Pay unlock fee** → You'll be prompted to pay the \$19.99 port-out fee to unlock your number
4. **Gather account details** → Collect your account information and billing address
5. **Submit port request** → Follow our [step-by-step porting guide](https://support.quo.com/getting-started/porting/overview)

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## Timeline and expectations

* **Processing time**: iPlum ports typically complete within 1-2 weeks
* **Service continuity**: Your iPlum numbers will continue working until the port completes
* **Completion notice**: You'll receive email confirmation when your numbers are active in Quo

<Tip>
  Complete the iPlum unlock process right before submitting your Quo port request to ensure all information is current and the number remains unlocked.
</Tip>

Need assistance? [Submit a request](https://support.quo.com/help/submit-a-request) to our support team or [chat with us](https://support.quo.com/help/chat-with-us).

## FAQs

<AccordionGroup>
  <Accordion title="Why does iPlum charge a port-out fee?">
    iPlum charges \$19.99 per number to unlock it for porting. This is their policy and is separate from Quo, which never charges for incoming ports.
  </Accordion>

  <Accordion title="Can I port multiple iPlum numbers at once?">
    Yes, but you'll need to pay the unlock fee for each number you want to port. You can then include all unlocked numbers in a single Quo port request.
  </Accordion>

  <Accordion title="What happens if I don't complete the port after unlocking?">
    Once you've paid to unlock a number, it remains available for porting. However, we recommend completing the port promptly to avoid any potential issues.
  </Accordion>

  <Accordion title="Will my iPlum voicemail and text messages transfer?">
    No, voicemail messages, text history, and call logs remain with iPlum. Export or save any important data before completing the port.
  </Accordion>

  <Accordion title="Can I keep using iPlum features during the port?">
    Yes, your iPlum service remains active until the port completes. You'll continue to receive calls and texts normally during the porting process.
  </Accordion>
</AccordionGroup>

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