> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to port out from Grasshopper

> Step-by-step guide to transfer your phone number from Grasshopper to Quo, formerly OpenPhone

## Overview

Transferring your Grasshopper number to Quo requires gathering your account information and generating a transfer PIN before initiating the port request. The process typically takes 1-2 weeks.

## Before you begin

### Requirements

* Active Grasshopper account in good standing
* Workspace owner or admin access in Quo
* Desktop or web access to Quo (porting transfers can't be initiated via our mobile apps)
* Recent Grasshopper bill statement

### Supported numbers

* US local numbers
* Canadian local numbers
* North American toll-free numbers

## Gathering required information

### Account details needed

| Information             | Details                                | Where to find                                |
| ----------------------- | -------------------------------------- | -------------------------------------------- |
| **Primary Account PIN** | 4-digit code you create                | Generate in Grasshopper app settings         |
| **Account number**      | 10 digits (usually your main number)   | Menu → Settings → Account info → Customer ID |
| **Billing address**     | Must match Grasshopper records exactly | Your Grasshopper account or recent bill      |
| **Bill statement**      | Recent statement for verification      | Download PDF or take screenshot              |

### Generate your transfer PIN

<Steps>
  <Step title="Open Grasshopper app">
    Navigate to your account settings in the Grasshopper mobile app.
  </Step>

  <Step title="Access account information">
    Go to Menu → Settings → Account information.
  </Step>

  <Step title="Create PIN">
    Tap Account info → Primary PIN → Enter new 4-digit PIN.
  </Step>
</Steps>

<Warning>
  Your transfer PIN may expire. Generate it close to when you plan to submit the port request.
</Warning>

## Verify portability

Before initiating the port:

1. **Check account status**: Ensure your account is active and in good standing
2. **Contact Grasshopper**: Use their Live Chat to confirm your number is portable
3. **Verify billing details**: Double-check that all information matches exactly

### Grasshopper support

For porting assistance:

* **Phone**: 1-800-820-8210 (24/7)
* **Live Chat**: Available through their website

## Common issues to avoid

* **Mismatched information**: Even small differences in addresses can delay porting
* **Inactive accounts**: Must be resolved before porting
* **Expired PINs**: Generate a new one if needed
* **Outstanding balances**: Clear any dues before initiating

## Next steps

Once you have all required information:

1. Follow the [standard porting process](https://support.quo.com/getting-started/porting/overview) in Quo
2. Submit your gathered information accurately
3. Monitor your email for status updates

## FAQs

<AccordionGroup>
  <Accordion title="How long does porting from Grasshopper take?">
    The process typically takes 1-2 weeks, provided all information is correct and matches Grasshopper's records.
  </Accordion>

  <Accordion title="What if my account is inactive?">
    You must reactivate your Grasshopper account before you can port the number. Contact their support for assistance.
  </Accordion>

  <Accordion title="Can I port multiple Grasshopper numbers?">
    Yes, but each number requires its own port request with complete documentation.
  </Accordion>

  <Accordion title="Will I lose any Grasshopper features during porting?">
    Your Grasshopper service remains active until the port completes, ensuring no service interruption.
  </Accordion>
</AccordionGroup>