> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to port out from Google Voice (Paid)

> Step-by-step guide to transfer your paid Google Voice numbers to Quo, formerly OpenPhone

## Overview

Porting your Google Voice GSuite (paid) phone numbers to Quo requires access to the Google admin console to generate a port-out PIN. The paid Google Voice service has different requirements than the free version, with specific procedures for obtaining porting information. The process typically completes within 1-2 weeks.

## Before you begin

### Supported number types

* Local US phone numbers
* Canadian phone numbers
* North American toll-free numbers

### Requirements

* Active Google Voice GSuite (paid) account
* Google admin console access
* Workspace owner or admin access in Quo
* Desktop or web version of Quo for submitting the port request

## Information needed from Google Voice

| Requirement     | Details                                                                                         | Steps                                                                                                                                                                           |
| --------------- | ----------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Port-Out PIN    | A 4-10 digit PIN is required for porting<br />The PIN is valid for seven days before it expires | **Google admin console**<br />1. Navigate to apps → Google workspace → Google Voice<br />2. Click on number porting<br />3. Select port-out info<br />4. View or edit the PIN   |
| Account number  | Typically 10 to 12 digits long                                                                  | **Google admin console**<br />1. Navigate to Apps → Google workspace → Google Voice<br />2. Locate Google Voice number assigned to account, which serves as your account number |
| Billing address | Must EXACTLY match the billing address Google Voice has on file                                 | Double-check to ensure every detail is correct to prevent delays                                                                                                                |
| Account status  | Account must be active and in good standing                                                     | Contact Google Voice GSuite (Paid) to ensure your number is portable                                                                                                            |
| Bill statement  | A recent bill statement is required to verify your account details during porting               | Take a screenshot, picture, or download the PDF version                                                                                                                         |

## Important considerations

<Warning>
  * Ensure all information matches Google Voice GSuite records exactly to avoid delays
  * Your account must be active and in good standing
  * Port-out PINs expire after 7 days - generate a new one if needed
  * You need admin console access to view porting information
  * Do not cancel your Google Voice service until the port is complete
</Warning>

### Google Voice support

If you need assistance with Google Voice-specific requirements:

* **Live Chat**: Accessible through the workspace console
* **Customer Support hours**: 24/7 support

## Steps to port from Google Voice (Paid)

1. **Access admin console** → Log into your Google admin console
2. **Generate port-out PIN** → Navigate to Google Voice number porting section
3. **Locate account number** → Find your Google Voice number in the admin console
4. **Verify billing address** → Ensure it matches your Google account exactly
5. **Download recent bill** → Save a PDF or screenshot for verification
6. **Submit port request** → Follow our [step-by-step porting guide](https://support.quo.com/getting-started/porting/overview)

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Need assistance? [Submit a request](https://support.quo.com/help/submit-a-request) to our support team or [chat with us](https://support.quo.com/help/chat-with-us).

## FAQs

<AccordionGroup>
  <Accordion title="How long does it take to port from Google Voice GSuite?">
    The porting process typically takes 1-2 weeks, provided all information is correct and matches Google's records.
  </Accordion>

  <Accordion title="What's the difference between free and paid Google Voice porting?">
    Paid Google Voice (GSuite) uses the admin console for porting information and has different PIN generation procedures. Free Google Voice requires unlocking the number first and follows a different process.
  </Accordion>

  <Accordion title="Can I port multiple Google Voice numbers at once?">
    Yes, you can include multiple numbers from your Google Voice account in a single port request. Ensure you have the porting information for each number.
  </Accordion>

  <Accordion title="What happens to my Google Voice features and integrations?">
    Google Voice features, voicemail transcriptions, and integrations will stop working once the port completes. Export any important data before initiating the port.
  </Accordion>

  <Accordion title="Do I need to be the Google Workspace super admin?">
    You need sufficient admin privileges to access the Google Voice settings in the admin console. If you can't access these settings, contact your Google Workspace super admin.
  </Accordion>
</AccordionGroup>

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## Need help?

Our porting specialists are here to assist you throughout the process.

* **Business plan users**: Live chat available Monday-Sunday, 8 AM - 5 PM PST
* **All users**: Submit a support request through the help center
* **Questions before starting?** Review our general [porting guide](https://support.quo.com/getting-started/porting/overview)