> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to port out from Dialpad

> Step-by-step guide to transfer your phone numbers from Dialpad to Quo, formerly OpenPhone

## Overview

Porting your Dialpad phone numbers to Quo requires company or office admin access to generate a port-out PIN. Dialpad has streamlined their porting process with a dedicated portal, making it straightforward to transfer your numbers. The process typically completes within 1-2 weeks.

## Before you begin

### Supported number types

* Local US phone numbers
* Canadian phone numbers
* North American toll-free numbers

### Requirements

* Active Dialpad account with the numbers you want to port
* Company and office admin access in Dialpad
* Workspace owner or admin access in Quo
* Desktop or web version of Quo for submitting the port request

## Information needed from Dialpad

| Requirement     | Details                                                                                                                    | Steps                                                                                                                                                         |
| --------------- | -------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Port-out PIN    | **Must be company and office admin**<br />4 digits long<br />Generate the PIN before submitting the porting request        | 1. Go to dialpad.com/portout and log in<br />2. Enter the phone number being ported<br />3. Click on Get PIN number and a PIN will automatically be generated |
| Account number  | 10-16 digits<br />(phone number or Dialpad ID)<br />Highly recommend requesting Dialpad CSR to provide correct information | **Dialpad website**<br />Navigate to profile settings → personal information to view the account number                                                       |
| Billing address | Must EXACTLY match what Dialpad has on file                                                                                | Double-check to ensure every detail is correct to prevent delays                                                                                              |
| Account status  | Account must be active and in good standing                                                                                | Contact Dialpad Live Chat to ensure your number is portable                                                                                                   |
| Bill statement  | A recent bill statement is required to verify your account details during porting                                          | Take a screenshot, picture or download the PDF version                                                                                                        |

## Important considerations

<Warning>
  * Ensure all information matches Dialpad records exactly to avoid delays
  * Your account must be active and in good standing
  * Only company and office admins can generate port-out PINs
  * Do not cancel your Dialpad service until the port is complete
</Warning>

### Dialpad porting support

If you need assistance with Dialpad-specific requirements:

**Live Chat**

* **Standard Plan**: 24/5 support via chat and web
* **Pro and Enterprise Plans**: 24/7 support

## Steps to port from Dialpad

1. **Verify admin access** → Ensure you have company and office admin privileges
2. **Generate port-out PIN** → Visit dialpad.com/portout to get your 4-digit PIN
3. **Gather account information** → Collect your account number and exact billing address
4. **Download recent bill** → Save a PDF or screenshot for verification
5. **Submit port request** → Follow our [step-by-step porting guide](https://support.quo.com/getting-started/porting/overview)

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Need assistance? [Submit a request](https://support.quo.com/help/submit-a-request) to our support team or [chat with us](https://support.quo.com/help/chat-with-us).

## FAQs

<AccordionGroup>
  <Accordion title="How long does it take to port from Dialpad?">
    The porting process typically takes 1-2 weeks, provided all information is correct and matches Dialpad's records.
  </Accordion>

  <Accordion title="What admin privileges do I need in Dialpad?">
    You must be both a company admin and office admin to generate the port-out PIN. Regular users cannot access the porting portal.
  </Accordion>

  <Accordion title="Should I use my phone number or Dialpad ID as the account number?">
    Either can work, but we recommend contacting Dialpad customer service to confirm the correct account number format for your specific account to avoid delays.
  </Accordion>

  <Accordion title="What happens to my Dialpad integrations and call recordings?">
    Integrations will stop working once the port completes, and call recordings remain with Dialpad. Export any important data before initiating the port.
  </Accordion>

  <Accordion title="Can I port numbers from multiple Dialpad offices?">
    Yes, but you'll need admin access for each office and may need to submit separate port requests for numbers from different offices.
  </Accordion>
</AccordionGroup>

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## Need help?

Our porting specialists are here to assist you throughout the process.

* **Business plan users**: Live chat available Monday-Sunday, 8 AM - 5 PM PST
* **All users**: Submit a support request through the [help center](https://support.quo.com/help/chat-with-us)
* **Questions before starting?** Review our general [porting guide](https://support.quo.com/getting-started/porting/overview)