> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to port out from Comcast

> Step-by-step guide to transfer your phone numbers from Comcast to Quo, formerly OpenPhone

## Overview

Porting your Comcast (Xfinity) phone numbers to Quo requires gathering specific information including a voice security PIN. Comcast has different processes for landline and mobile customers, with distinct PIN generation methods for each. The porting process typically completes within 1-2 weeks.

## Before you begin

### Supported number types

* Local US phone numbers
* Canadian phone numbers
* North American toll-free numbers
* Comcast landline numbers
* Xfinity Mobile numbers

### Requirements

* Active Comcast/Xfinity account with the numbers you want to port
* Primary user access for PIN generation
* Workspace owner or admin access in Quo
* Desktop or web version of Quo for submitting the port request

## Information needed from Comcast

| Requirement                | Details                                                                                                                                 | Steps                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| -------------------------- | --------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Xfinity voice security PIN | **Must be the primary user**<br />Landline: 4 digits long<br />Mobile: 6 digits long<br />The PIN is valid for 7 days before it expires | **Website landline customers**<br />1. Go to the account icon → select Account and Identity<br />2. Choose Xfinity ID and Security → Service Access section<br />3. Select Home Phone Security PIN<br />4. Choose to have the new PIN sent via direct mail, automated call, or email<br /><br />**Website mobile customers**<br />1. Navigate to the Devices section<br />2. Select the device linked to the number being ported<br />3. Click on Transfer your number, then follow the prompts to obtain your Transfer PIN |
| Account number             | **Landline**: Typically 16 digits<br />**Mobile**: 9 - 12 digits                                                                        | **Website landline customers**<br />1. Go to Account Details → Click on the Account icon → Account and Identity<br />The account number is in account details<br /><br />**Website mobile customers**<br />Go to Account Information and navigate to Billing. The account number is under account details                                                                                                                                                                                                                   |
| Billing address            | Must match EXACTLY what Comcast (Xfinity) has on file                                                                                   | Double-check to ensure every detail is correct to prevent delays                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| Account status             | Account must be active and in good standing                                                                                             | Contact Comcast (Xfinity) Live Chat to ensure your number is portable                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| Bill statement             | A recent bill statement is required to verify your account details during porting                                                       | Take a screenshot, picture or download the PDF version                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |

## Important considerations

<Warning>
  * Ensure all information matches Comcast (Xfinity) records exactly to avoid delays
  * Your account must be active and in good standing
  * Voice security PINs expire after 7 days - generate a new one if needed
  * Only the primary account user can generate the security PIN
  * Do not cancel your Comcast service until the port is complete
</Warning>

### Comcast porting support

If you need assistance with Comcast-specific requirements:

* **Phone**: 1-800-934-6489 (Monday - Sunday 5 AM - 9 PM PST)
* **Live Chat**: Monday - Sunday 4 AM - 8 PM PST

## Steps to port from Comcast

1. **Verify primary user access** → Ensure you're the primary user on the account
2. **Generate security PIN** → Follow the appropriate process for landline or mobile
3. **Gather account details** → Collect your account number and exact billing address
4. **Download recent bill** → Save a PDF or screenshot for verification
5. **Submit port request** → Follow our [step-by-step porting guide](https://support.quo.com/getting-started/porting/overview)

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Need assistance? [Submit a request](https://support.quo.com/help/submit-a-request) to our support team or [chat with us](https://support.quo.com/help/chat-with-us).

## FAQs

<AccordionGroup>
  <Accordion title="How long does it take to port from Comcast?">
    The porting process typically takes 1-2 weeks, provided all information is correct and matches Comcast's records exactly.
  </Accordion>

  <Accordion title="What's the difference between landline and mobile PINs?">
    Landline security PINs are 4 digits and can be sent via mail, automated call, or email. Mobile transfer PINs are 6 digits and are generated through the Devices section of your account.
  </Accordion>

  <Accordion title="Can I port if I'm not the primary account holder?">
    No, only the primary user can generate the required security PIN. You'll need the primary account holder to assist with the porting process.
  </Accordion>

  <Accordion title="What if I have bundled services with Comcast?">
    Porting your phone number won't affect your internet or TV services, but it may change your bundle pricing. Contact Comcast to understand any billing impacts before porting.
  </Accordion>

  <Accordion title="My PIN expired before I could submit the port. What now?">
    Simply generate a new PIN through your Comcast account. PINs are valid for 7 days, so plan to submit your port request promptly after generating it.
  </Accordion>
</AccordionGroup>

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## Need help?

Our porting specialists are here to assist you throughout the process.

* **Business plan users**: Live chat available Monday-Sunday, 8 AM - 5 PM PST
* **All users**: Submit a support request through the help center
* **Questions before starting?** Review our general [porting guide](https://support.quo.com/getting-started/porting/overview)