> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.
# How to port out from AT&T
> Step-by-step guide to transfer your phone numbers from AT&T to Quo, formerly OpenPhone
## Overview
Porting your AT\&T phone numbers to Quo requires specific information and a transfer PIN. AT\&T has different requirements for consumer and business accounts, but the process is straightforward once you have gathered the necessary details. Depending on the carrier, most ports are completed in 3-7 business days. In rare cases, the porting process may take additional time (but your service is uninterrupted).
## Before you begin
### Supported number types
* Local US phone numbers
* Canadian phone numbers
* North American toll-free numbers
### Requirements
* Active AT\&T account with the numbers you want to port
* Workspace owner or admin access in Quo
* Desktop or web version of Quo for submitting the port request
* Valid transfer PIN from AT\&T (expires after 4 days)
## Information needed from AT\&T
| Requirement | Details | Steps |
| - | - | - |
| Transfer PIN | A 6 digit PIN is required for porting traditional wireless numbers.
**For VOIP and landline numbers, you'll receive a 4 digit pin.**
The PIN is valid for 4 days before it expires. Once expired, you have to reset it. | **AT\&T Mobile App**
1. Tap on more → manage profile
2. Choose people & permissions → scroll to transfer phone number
3. Tap request a new PIN for your new PIN to be displayed |
| Account number | **Consumer**: Typically nine (9) digits
**Business**: 13 - 15 digits
**Home Phone**: 12 - 15 digits | **AT\&T website**
Go to billing and payments → view your bill. Your account number is listed at the top of the bill |
| Billing address | **Consumer**: Must EXACTLY match account
**Business**: Must EXACTLY match the address associated with the number being ported | Double-check to ensure every detail is correct to prevent delays |
| Account status | Account must be active and in good standing | Contact AT\&T Live Chat to ensure your number is portable |
| Bill statement | A recent bill statement is required to verify your account details during porting | Take a screenshot, picture, or download the PDF version |
## Important considerations
* Ensure all information matches AT\&T records exactly to avoid delays
* Your account must be active and in good standing
* Transfer PINs expire after 4 days - generate a new one if needed
* Do not cancel your AT\&T service until the port is complete
### AT\&T porting support
If you need assistance with AT\&T-specific requirements:
* **Phone**: 1-888-898-7685
* **Live Chat hours**:
* Monday to Sunday: 5 AM - 7 PM PST
* Saturday and Sunday: 6 AM - 5 PM PST
## Steps to port from AT\&T
1. **Generate your transfer PIN** → Use the AT\&T mobile app to get your 6-digit PIN
2. **Gather account information** → Collect your account number and exact billing address
3. **Download a recent bill** → Save a PDF or screenshot for verification
4. **Submit port request** → Follow our [step-by-step porting guide](https://support.quo.com/getting-started/porting/overview)
***
## Special considerations for iPhone users
When porting from an iPhone, you must deactivate iMessage and FaceTime to ensure all messages and calls route correctly to Quo.
### Remove from iMessage
1. Go to iPhone **Settings**
2. Tap **Messages**
3. Tap **Send & Receive**
4. Uncheck your ported number in **You can be reached by iMessage at**
### Remove from FaceTime
1. Go to iPhone **Settings**
2. Tap **FaceTime**
3. Uncheck your ported number in **You can be reached by FaceTime at**
If messages still aren't routing correctly, you may need to [deregister iMessage](https://selfsolve.apple.com/deregister-imessage/) completely.
## Special considerations for Android users
### **Disable RCS before porting your number**
Quo uses SMS and MMS for text messaging. If your number still has an active RCS registration when it ports, other RCS-capable devices will continue trying to send you messages via RCS instead of SMS and those messages won't be delivered. **The RCS cache can take up to 30 days to expire on its own.**
If your phone number is registered for RCS messaging (the default on most Android devices), **you must disable RCS before your number ports to Quo**.
If you wait until after the port, the de-registration cannot be completed from your device.
### Disable RCS from Google Messages
1. Open the **Google Messages** app
2. Tap your **profile picture** → **Messages settings**
3. Tap **RCS chats**
4. Toggle off **Turn on RCS chats**
5. Wait for confirmation that RCS has been turned off
### Disable RCS from Samsung Messages
1. Open the **Samsung Messages** app
2. Tap **⋮ (three dots) → Settings**
3. Tap **Chat settings** or **RCS chats**
4. Toggle off **Rich Communication Settings**
Do this while the number is still active on your phone — once the transfer to Quo is in progress and the number leaves your device, you can no longer deregister.
### Restart group conversations
**Group conversations will not automatically convert to SMS/MMS, even after RCS is disabled.** Your contacts will need to delete the old group conversation thread on their devices and create a new one for you to reliably receive messages to Quo.
***
## FAQs
Most ports are completed in 3-7 business days. In rare cases, the porting process may take additional time (but your service is uninterrupted). Timing depends on all information being correct and matching AT\&T's records exactly.
AT\&T transfer PINs are only valid for 4 days. If yours expires, simply generate a new one through the AT\&T mobile app before submitting your port request.
Yes, but you'll need authorization from the primary account holder. They will need to generate the transfer PIN and provide the account information.
Consumer accounts typically have 9-digit account numbers, while business accounts have 13-15 digits. Home phone accounts may have 12-15 digits. Check your AT\&T bill to confirm.
Yes, voicemail messages and call history will not transfer to Quo. Save any important messages before the port completes.