> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to port out from AT&T

> Step-by-step guide to transfer your phone numbers from AT&T to Quo, formerly OpenPhone

## Overview

Porting your AT\&T phone numbers to Quo requires specific information and a transfer PIN. AT\&T has different requirements for consumer and business accounts, but the process is straightforward once you have gathered the necessary details. The transfer typically takes 1-2 weeks to complete.

## Before you begin

### Supported number types

* Local US phone numbers
* Canadian phone numbers
* North American toll-free numbers

### Requirements

* Active AT\&T account with the numbers you want to port
* Workspace owner or admin access in Quo
* Desktop or web version of Quo for submitting the port request
* Valid transfer PIN from AT\&T (expires after 4 days)

## Information needed from AT\&T

| Requirement     | Details                                                                                                                            | Steps                                                                                                                                                                                          |
| --------------- | ---------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Transfer PIN    | A 6 digit PIN is required for porting. The PIN is valid for 4 days before it expires. Once expired, you have to reset it.          | **AT\&T Mobile App**<br />1. Tap on more → manage profile<br />2. Choose people & permissions → scroll to transfer phone number<br />3. Tap request a new PIN for your new PIN to be displayed |
| Account number  | **Consumer**: Typically nine (9) digits<br />**Business**: 13 - 15 digits<br />**Home Phone**: 12 - 15 digits                      | **AT\&T website**<br />Go to billing and payments → view your bill. Your account number is listed at the top of the bill                                                                       |
| Billing address | **Consumer**: Must EXACTLY match account<br />**Business**: Must EXACTLY match the address associated with the number being ported | Double-check to ensure every detail is correct to prevent delays                                                                                                                               |
| Account status  | Account must be active and in good standing                                                                                        | Contact AT\&T Live Chat to ensure your number is portable                                                                                                                                      |
| Bill statement  | A recent bill statement is required to verify your account details during porting                                                  | Take a screenshot, picture, or download the PDF version                                                                                                                                        |

## Important considerations

<Warning>
  * Ensure all information matches AT\&T records exactly to avoid delays
  * Your account must be active and in good standing
  * Transfer PINs expire after 4 days - generate a new one if needed
  * Do not cancel your AT\&T service until the port is complete
</Warning>

### AT\&T porting support

If you need assistance with AT\&T-specific requirements:

* **Phone**: 1-888-898-7685
* **Live Chat hours**:
  * Monday to Sunday: 5 AM - 7 PM PST
  * Saturday and Sunday: 6 AM - 5 PM PST

## Steps to port from AT\&T

1. **Generate your transfer PIN** → Use the AT\&T mobile app to get your 6-digit PIN
2. **Gather account information** → Collect your account number and exact billing address
3. **Download a recent bill** → Save a PDF or screenshot for verification
4. **Submit port request** → Follow our [step-by-step porting guide](https://support.quo.com/getting-started/porting/overview)

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Need assistance? [Submit a request](https://support.quo.com/help/submit-a-request) to our support team or [chat with us](https://support.quo.com/help/chat-with-us).

## FAQs

<AccordionGroup>
  <Accordion title="How long does it take to port from AT&T?">
    The porting process typically takes 1-2 weeks, provided all information is correct and matches AT\&T's records exactly.
  </Accordion>

  <Accordion title="What if my transfer PIN expires?">
    AT\&T transfer PINs are only valid for 4 days. If yours expires, simply generate a new one through the AT\&T mobile app before submitting your port request.
  </Accordion>

  <Accordion title="Can I port a number from an AT&T family plan?">
    Yes, but you'll need authorization from the primary account holder. They will need to generate the transfer PIN and provide the account information.
  </Accordion>

  <Accordion title="What's the difference between consumer and business account numbers?">
    Consumer accounts typically have 9-digit account numbers, while business accounts have 13-15 digits. Home phone accounts may have 12-15 digits. Check your AT\&T bill to confirm.
  </Accordion>

  <Accordion title="Will I lose my AT&T voicemail messages?">
    Yes, voicemail messages and call history will not transfer to Quo. Save any important messages before the port completes.
  </Accordion>
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