> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to port out from Aircall

> Step-by-step guide to transfer your phone numbers from Aircall to Quo, formerly OpenPhone

## Overview

Transferring your Aircall phone numbers to Quo is straightforward and free. Since Aircall is a VoIP provider, the porting process typically involves minimal requirements and can be completed quickly once you have the necessary information from your Aircall account.

## Before you begin

### Number types we can port

* Local US & Canadian phone numbers
* Puerto Rico numbers
* North American toll-free numbers

### Requirements

* Active Aircall account with the numbers you want to port
* Workspace owner or admin access in Quo
* Desktop or web version of Quo for submitting the port request

## Information needed from Aircall

To port your numbers from Aircall, you'll need to gather the following information:

| Requirement       | Details                                                    | Where to find it                                  |
| ----------------- | ---------------------------------------------------------- | ------------------------------------------------- |
| Account number    | Your Aircall phone number being ported                     | Use your full phone number as the account number. |
| PIN/Password      | Use 0000                                                   | Enter 0000 when submitting your request to Quo.   |
| Billing address   | Must match exactly what Aircall has on file                | Found in your Aircall account settings            |
| Billing statement | Recent invoice or screenshot showing number, name, address | Download from your Aircall billing section        |

<Note>
  Ensure your Aircall account is active and in good standing before initiating the port. Suspended or closed accounts cannot be ported.
</Note>

## Steps to port from Aircall

1. **Gather your account information** → Log into your Aircall account and collect all required details
2. **Verify number eligibility** → Ensure the numbers you want to port are active
3. **Submit port request** → Follow our [step-by-step porting guide](https://support.quo.com/getting-started/porting/overview)
4. **Wait for confirmation** → We'll process your request and notify you of any additional requirements

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## Timeline and expectations

* **Processing time**: VoIP-to-VoIP ports like Aircall typically complete within 1-2 weeks
* **Service continuity**: Your Aircall numbers will continue working until the port completes
* **Completion notice**: You'll receive email confirmation when your numbers are active in Quo

<Tip>
  Do not cancel your Aircall service until the port is complete. Canceling early will make your numbers unportable.
</Tip>

Need assistance? [Submit a request](https://support.quo.com/help/submit-a-request) to our support team or [chat with us](https://support.quo.com/help/chat-with-us).

## FAQs

<AccordionGroup>
  <Accordion title="Can I port multiple Aircall numbers at once?">
    Yes, you can submit multiple numbers in a single porting request. Include all numbers you want to transfer when filling out the port form.
  </Accordion>

  <Accordion title="What happens to my Aircall call history?">
    Call history and recordings remain with Aircall and won't transfer to Quo. We recommend exporting any important data before completing the port.
  </Accordion>

  <Accordion title="Do I need to notify Aircall about the port?">
    No, you don't need to contact Aircall beforehand. The porting process automatically notifies them. However, ensure your account is current to avoid any delays.
  </Accordion>

  <Accordion title="Will there be any downtime during the port?">
    There should be minimal to no downtime. Numbers typically switch from Aircall to Quo within minutes once the port completes.
  </Accordion>
</AccordionGroup>

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## Need help?

Our porting specialists are here to assist you throughout the process.

* **Business plan users**: Live chat available Monday-Sunday, 8 AM - 5 PM PST
* **All users**: Submit a support request through the [help center](https://support.quo.com/help/chat-with-us)
* **New to Quo?** [Start your free trial](https://my.quo.com/signup) today