> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Group messaging

> Send group text messages to up to 9 people with shared conversations

## Overview

Quo, formerly OpenPhone, lets you send and receive group text messages to up to 9 other people. When you send a group message, everyone sees the entire conversation and can reply to any messages in the thread. Group messaging works across all Quo apps and supports both SMS and MMS content.

<Note>
  Toll-free numbers currently do not support group text messaging. Use local numbers for group conversations.
</Note>

<CardGroup cols={1}>
  <Card title="See it in action." icon="graduation-cap" href="https://learn.quo.com/setting-up-quo/using-calls-texts-and-contacts/texting-overview?utm_source=content&utm_medium=resource_center&utm_campaign=quo_academy&utm_content=resource_center" cta="Start learning ">
    Access interactive demos, videos, and more in the Quo Academy.
  </Card>
</CardGroup>

## Sending group messages

### Create a group conversation

<Tabs>
  <Tab title="Web/Desktop">
    1. Click the **💬 chatbox icon** above your last conversation to start new conversation
    2. Type in a number or contact name and select from dropdown
    3. Add another number or contact name
    4. Continue adding participants (up to 9 total)
    5. Click into the text box or press **Tab** to start typing your message

    <Frame>
      <img src="https://mintcdn.com/resource-center/0GrhW1hgmsu1D0vm/images/core-concepts-messaging/how-to-send-a-group-message-on_conversation-and-chatbox-icon_337f5e91.png?fit=max&auto=format&n=0GrhW1hgmsu1D0vm&q=85&s=070c2599eb61b9e3d733183684e6c9fa" alt="Conversation and chatbox icon in Quo" style={{ maxHeight: '450px' }} width="1264" height="446" data-path="images/core-concepts-messaging/how-to-send-a-group-message-on_conversation-and-chatbox-icon_337f5e91.png" />
    </Frame>

    <Frame>
      <img src="https://mintcdn.com/resource-center/0GrhW1hgmsu1D0vm/images/core-concepts-messaging/how-to-send-a-group-message-on_add-multiple-contacts-to-send_823bb2d6.gif?s=225b1ec34c5f8bb17396aae2820081a5" alt="Adding multiple contacts to send a group message" style={{ maxHeight: '450px' }} width="800" height="439" data-path="images/core-concepts-messaging/how-to-send-a-group-message-on_add-multiple-contacts-to-send_823bb2d6.gif" />
    </Frame>
  </Tab>

  <Tab title="Mobile">
    1. Tap the **compose message** icon
    2. Start typing contact names or phone numbers
    3. Select contacts from the suggestion list
    4. Add additional participants as needed
    5. Tap the message field to start typing
  </Tab>
</Tabs>

<Tip>
  If contacts don't appear in the dropdown, add them to your Quo address book first for easier group creation.
</Tip>

### Group conversation example

Once you send a group message, all participants can see and respond to the conversation:

<Frame>
  <img src="https://mintcdn.com/resource-center/0GrhW1hgmsu1D0vm/images/core-concepts-messaging/how-to-send-a-group-message-on_example-of-a-group-text-messag_57e5edbb.png?fit=max&auto=format&n=0GrhW1hgmsu1D0vm&q=85&s=2639308d5323494a015102e553ec2484" alt="Example of a group text message sent through Quo" style={{ maxHeight: '450px' }} width="1550" height="1363" data-path="images/core-concepts-messaging/how-to-send-a-group-message-on_example-of-a-group-text-messag_57e5edbb.png" />
</Frame>

## Supported content types

Group messages support the same rich content as individual messages:

### Text and media

* **Links**: Web URLs and deep links
* **Emojis**: Full emoji support
* **Pictures**: .jpg, .jpeg, .png, .tiff formats
* **Videos**: Video file attachments
* **GIFs**: GIPHY integration (type "/" to browse)

### Files and documents

* **Documents**: PDFs, spreadsheets, presentations
* **Contacts**: Share business contact information
* **Other files**: Various file types within size limits

### Attachment preview and management

**Preview before sending:**

* Click on attached files to see larger version
* Review content before sending to group

<Frame>
  <img src="https://mintcdn.com/resource-center/0GrhW1hgmsu1D0vm/images/core-concepts-messaging/how-to-send-a-group-message-on_previewing-a-file-before-sendi_bb713616.gif?s=607fcda9789946a5443a3e1718f52ea8" alt="Previewing a file before sending it in Quo" style={{ maxHeight: '450px' }} width="1537" height="832" data-path="images/core-concepts-messaging/how-to-send-a-group-message-on_previewing-a-file-before-sendi_bb713616.gif" />
</Frame>

**Remove attachments:**

* Hover over attached file
* Click **✖️** in upper right corner to remove

## Group messaging limitations

### Participant limits

* **Maximum participants**: 9 people plus sender (10 total)
* **Toll-free restriction**: Toll-free numbers cannot participate in group messaging
* **Number type requirement**: Use local numbers for group conversations

#### Need to message more than 10 people?

If you need to reach 20-30 or more recipients, use **bulk messaging** instead. Bulk messaging sends separate 1:1 messages to each recipient, not a shared group. Because there's no shared thread, the individual replies will only be visible to you.

<Note>
  Bulk messaging requires explicit recipient consent and opt-out instructions.
</Note>

### Message delivery

* **Carrier support**: All participants' carriers must support group messaging
* **Delivery confirmation**: Individual delivery status may vary by recipient
* **Thread continuity**: All replies appear in the shared conversation

## FAQs

<AccordionGroup>
  <Accordion title="Can't add more than 9 participants">
    Group messaging is limited to 10 total participants (9 recipients plus sender). Create multiple smaller groups if needed.
  </Accordion>

  <Accordion title="Toll-free number can't send group messages">
    Group messaging is not supported on toll-free numbers. Use a local Quo number instead.
  </Accordion>

  <Accordion title="Group message not delivering to all recipients">
    Some carriers may not support group messaging or have delivery issues. Send individual messages if group delivery fails consistently.
  </Accordion>

  <Accordion title="Contact not appearing in search">
    Add the contact to your Quo address book first, then try creating the group message again.
  </Accordion>

  <Accordion title="Can't see group conversation history">
    Group conversations appear as separate threads in your inbox. Check that you're viewing the correct phone number's inbox.
  </Accordion>
</AccordionGroup>

***

**Need help?** [Submit a support request](https://support.quo.com/help/submit-a-request) and we'll jump in.