> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gong

> Automatically sync Quo, formerly OpenPhone, call recordings to Gong for conversation intelligence and sales analysis

## Overview

Quo's Gong integration automatically syncs call recordings to Gong for conversation intelligence and analysis. Analyze call interactions, track key moments, and leverage Gong's AI-powered insights on your Quo conversations.

<Note>
  Gong integration is available for Business plan customers. You must be a workspace Owner or Admin to set up the integration.
</Note>

## How the integration works

### Automatic call recording sync

**Recording workflow:**

* Quo call recordings automatically import to Gong
* Choose auto-recording at phone number level or manual recording during calls
* Recordings sync immediately after call completion
* Full audio and transcript data transferred

<Frame>
  <img src="https://mintcdn.com/resource-center/0h8Ltw2udwKi-9vO/images/core-concepts-apis-integrations/how-to-set-up-the-gong-integra_an-example-call-recording-impo_be7ac7e0.png?fit=max&auto=format&n=0h8Ltw2udwKi-9vO&q=85&s=9da216fcaab1b4b7ef4fc53ae1a46028" alt="Call recording importing from Quo to Gong" style={{ maxHeight: '450px' }} width="1200" height="524" data-path="images/core-concepts-apis-integrations/how-to-set-up-the-gong-integra_an-example-call-recording-impo_be7ac7e0.png" />
</Frame>

### Gong analysis features

**Available in Gong:**

* Full call recording playback
* AI-generated conversation insights
* Key moments and points of interest identification
* Questions asked during calls
* Repeat phrases and talking patterns

<Frame>
  <img src="https://mintcdn.com/resource-center/0h8Ltw2udwKi-9vO/images/core-concepts-apis-integrations/how-to-set-up-the-gong-integra_how-playback-of-a-call-recordi_11ae6093.png?fit=max&auto=format&n=0h8Ltw2udwKi-9vO&q=85&s=a0b6d5ac1646b82dbf30c33262cfb425" alt="Call recording playback interface in Gong" style={{ maxHeight: '450px' }} width="1200" height="620" data-path="images/core-concepts-apis-integrations/how-to-set-up-the-gong-integra_how-playback-of-a-call-recordi_11ae6093.png" />
</Frame>

### Transcript analysis

**Call transcript features:**

* Complete conversation transcription
* Coaching opportunities identification
* Sales methodology tracking
* Performance analysis and insights

<Frame>
  <img src="https://mintcdn.com/resource-center/0h8Ltw2udwKi-9vO/images/core-concepts-apis-integrations/how-to-set-up-the-gong-integra_example-call-transcript-as-it_05ff05c3.png?fit=max&auto=format&n=0h8Ltw2udwKi-9vO&q=85&s=831c2b0214e00b70916af3855f9c5487" alt="Call transcript analysis in Gong interface" style={{ maxHeight: '450px' }} width="1200" height="620" data-path="images/core-concepts-apis-integrations/how-to-set-up-the-gong-integra_example-call-transcript-as-it_05ff05c3.png" />
</Frame>

## Setting up Gong integration

### Prerequisites

**Requirements:**

* Quo Business plan subscription
* Active Gong account
* Workspace Owner or Admin permissions in Quo
* Admin access to Gong workspace

### Connection process

**To connect Quo to Gong:**

1. Open Quo web or desktop app
2. Navigate to **Settings** → **Integrations**
3. Select **Gong** from available integrations
4. Click **+ Connect to Gong**
5. Authorize connection in Gong
6. Return to Quo for configuration

<Frame>
  <img src="https://mintcdn.com/resource-center/8axhgs3YjH_VrwDj/images-2026/settings-phonenumbers/lt_integrations_gong_Quo_03_26_2026.png?fit=max&auto=format&n=8axhgs3YjH_VrwDj&q=85&s=a9e31e22d17ee44081f55ec67b74c3ee" alt="Selecting Gong integration in Quo workspace" style={{ maxHeight: '450px' }} width="3836" height="2468" data-path="images-2026/settings-phonenumbers/lt_integrations_gong_Quo_03_26_2026.png" />
</Frame>

### Configuration

**After connecting:**

* Select phone numbers to sync recordings from
* Configure which calls should be recorded
* Set up automatic vs. manual recording preferences
* Test the integration with sample calls

## Using the integration

### Recording settings

**Call recording options:**

* **Auto-record**: All calls on selected numbers automatically recorded
* **Manual recording**: Use record button during live calls
* **Selective sync**: Choose which recordings sync to Gong
* **Number-specific settings**: Different recording rules per phone number

### Data synchronization

**What syncs to Gong:**

* Complete call audio recordings
* Call metadata (duration, participants, timestamps)
* Conversation transcripts
* Call outcomes and dispositions

### Analysis workflow

**In Gong platform:**

* Review imported Quo calls
* Analyze conversation patterns and insights
* Track sales methodology adherence
* Use coaching features for team development
* Generate reports on call performance

## Best practices

### Recording management

**Effective recording strategy:**

* Enable auto-recording for sales and support numbers
* Train team on manual recording for important calls
* Review recording settings regularly
* Ensure compliance with local recording laws

### Gong optimization

**Maximizing insights:**

* Tag important calls for easy filtering
* Use Gong's coaching features for team development
* Set up custom trackers for key sales moments
* Regular review of conversation analytics

### Team workflow

**Integration in daily work:**

* Include Gong analysis in sales reviews
* Use insights for coaching conversations
* Track performance trends over time
* Share best practices identified through analysis

## Related integrations

**Complementary tools:**

* [HubSpot integration](https://support.quo.com/core-concepts/integrations/hubspot) for CRM synchronization
* [Zapier integration](https://support.quo.com/core-concepts/integrations/zapier) for workflow automation
* Email notifications for call alerts
* Slack integration for team notifications