> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email

> Get email notifications for calls, messages, and voicemail from your Quo, formerly OpenPhone, numbers

## Overview

Email integration keeps you informed of important communications by sending notifications whenever your Quo numbers receive calls, messages, or voicemail. Stay connected even when you're away from your phone.

<Note>
  Only Admins and Owners of phone numbers can configure email integrations.
</Note>

## Setting up email notifications

### Configuration steps

**To connect email notifications:**

1. Navigate to **Settings** → **Phone Numbers**
2. Select the phone number to configure
3. Scroll to **Integrations** section
4. Click **Connect to your email**
5. Configure notification preferences

<Frame>
  <img src="https://mintcdn.com/resource-center/8axhgs3YjH_VrwDj/images-2026/settings-phonenumbers/lt_notifications_connectemail_connectslack_Quo_03_26_2026.png?fit=max&auto=format&n=8axhgs3YjH_VrwDj&q=85&s=f3b43b1f08a59c5b172a572df1966cc3" alt="Phone numbers settings interface" style={{ maxHeight:"450px" }} width="3836" height="2468" data-path="images-2026/settings-phonenumbers/lt_notifications_connectemail_connectslack_Quo_03_26_2026.png" />
</Frame>

### Notification settings

**Default configuration:**

* Account email automatically included as recipient
* Notifications enabled for text messages, missed calls, and voicemail
* Additional email addresses can be added

<Frame>
  <img src="https://mintcdn.com/resource-center/8axhgs3YjH_VrwDj/images-2026/settings-phonenumbers/lt_notifications_manageemailnotifications_Quo_03_27_2026.png?fit=max&auto=format&n=8axhgs3YjH_VrwDj&q=85&s=c5cc16c4f5bfe699e964eda42042dc5d" alt="Email integration setup interface" style={{ maxHeight:"450px" }} width="3836" height="2468" data-path="images-2026/settings-phonenumbers/lt_notifications_manageemailnotifications_Quo_03_27_2026.png" />
</Frame>

### Customizing notifications

**Available event types:**

* **Text messages**: Receive copy of all incoming messages
* **Missed calls**: Get notified when calls go unanswered
* **Sona handed calls**: Receive a summary after Sona handles a call for you
* **Voicemail**: Email delivery of voicemail recordings and transcripts

**Additional recipients:**

* Add team members or assistants
* Include external email addresses
* Configure different recipients for different event types

<Frame>
  <img src="https://mintcdn.com/resource-center/8axhgs3YjH_VrwDj/images-2026/settings-phonenumbers/lt_notifications_connectemail_addrecipients_Quo_03_26_2026.png?fit=max&auto=format&n=8axhgs3YjH_VrwDj&q=85&s=5de2c2195d7a438c2834d36f3a3b377a" alt="Email notification preferences configuration" style={{ maxHeight:"450px" }} width="3836" height="2468" data-path="images-2026/settings-phonenumbers/lt_notifications_connectemail_addrecipients_Quo_03_26_2026.png" />
</Frame>

## Email notification format

### What notifications include

**Email content:**

* Clear subject line indicating event type
* Sender/caller information
* Message content or call details
* Timestamp of activity
* Direct link to conversation in Quo

<Frame>
  <img src="https://mintcdn.com/resource-center/8axhgs3YjH_VrwDj/images-2026/settings-phonenumbers/lt_integration_email_missedcall_Quo_03_27_2026.png?fit=max&auto=format&n=8axhgs3YjH_VrwDj&q=85&s=419ce4bdca54e3bff57ad441e852632c" alt="Example voicemail notification in Gmail inbox" style={{ maxHeight:"450px" }} width="3836" height="2468" data-path="images-2026/settings-phonenumbers/lt_integration_email_missedcall_Quo_03_27_2026.png" />
</Frame>

### Notification types

**Text message notifications:**

* Full message content
* Sender's phone number
* Quo number that received the message
* Quick reply options

**Missed call notifications:**

* Caller information
* Call duration and time
* Voicemail status (if left)
* Call-back options

**Voicemail notifications:**

* Audio file attachment
* Voicemail transcription (if available)
* Caller details
* Playback and management options

## Managing email integration

### Updating settings

**To modify email notifications:**

* Return to phone number settings
* Adjust event types and recipients
* Enable or disable specific notification types
* Update email addresses as needed

### Best practices

**Effective email notification setup:**

* Choose relevant events to avoid inbox clutter
* Include key team members for shared numbers
* Use email filters to organize Quo notifications
* Regularly review and update recipient lists

**Email management tips:**

* Create dedicated folder for Quo notifications
* Set up email rules for automatic organization
* Use notification content for quick context
* Leverage direct links to access full conversations
