> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call waiting

> Answer a second call without losing your first conversation. Call waiting is available on all Quo plans.

## Overview

When a second call comes in while you're already on an active call, call waiting lets you answer it without losing your first conversation. Your original [call is placed on hold](https://support.quo.com/core-concepts/calling/call-hold), and you can switch between both calls at any time.

**Call waiting is on by default.** There's no extra setup required, and it's included on all plans.

<Note>
  When a call is placed on hold, Quo automatically plays hold music for the caller. Learn more about [call hold](https://support.quo.com/core-concepts/calling/call-hold).
</Note>

<Frame>
  <img src="https://mintcdn.com/resource-center/q7Tju0SlY_PMqYSv/images-2026/calling/call-waiting/Call_Waiting_Shot_-_Desktop__Mobile.png?fit=max&auto=format&n=q7Tju0SlY_PMqYSv&q=85&s=872da63fa7a6e8e408f7d7fb383ce0b2" alt="Call Waiting Shot Desktop Mobile" lightAlt="Call Waiting Shot Desktop Mobile" darkAlt="Call Waiting Shot Desktop Mobile" width="1710" height="1026" data-path="images-2026/calling/call-waiting/Call_Waiting_Shot_-_Desktop__Mobile.png" />
</Frame>

***

### Handling an incoming call while on an active call

When a second call comes in, an incoming call notification will appear. You have a few options:

1. **Accept the call**: Your active call is automatically placed on hold.

<Frame>
  <img src="https://mintcdn.com/resource-center/q7Tju0SlY_PMqYSv/images-2026/calling/call-waiting/Call_Waiting_Shot_-_iOS.png?fit=max&auto=format&n=q7Tju0SlY_PMqYSv&q=85&s=48772fb54096827308f7575837c56243" alt="Call Waiting Shot I OS" width="1710" height="1026" data-path="images-2026/calling/call-waiting/Call_Waiting_Shot_-_iOS.png" />
</Frame>

2. **Place your current call on hold manually:** Use the hold button, then accept the incoming call. [Learn how to place a call on hold → ](https://support.quo.com/core-concepts/calling/call-hold)
3. **Reject the call:** What happens next depends on your inbox type:
   * **Private inbox:** The call is sent to the last step in your call flow (e.g. voicemail or Sona)
   * **Shared inbox:** The call rings the next available teammate. If everyone declines, it's routed to the last step in your call flow (e.g. voicemail or Sona)

***

### Switching between calls

Once you have calls on hold, you can switch between them at any time **by tapping or clicking the held call.**

<Frame>
  <img src="https://mintcdn.com/resource-center/q7Tju0SlY_PMqYSv/images-2026/calling/call-waiting/Call_Waiting_Shot_-_Desktop.png?fit=max&auto=format&n=q7Tju0SlY_PMqYSv&q=85&s=d62cb31f240649876ab70d4cb2eef8af" alt="Call Waiting Shot Desktop" width="1710" height="1026" data-path="images-2026/calling/call-waiting/Call_Waiting_Shot_-_Desktop.png" />
</Frame>

<Note>
  When one call ends, you're automatically connected to the remaining call.
</Note>

***

### Call capacity by platform

iOS is limited to 2 simultaneous calls due to an Apple OS restriction — this affects all calling apps, not just Quo.

When you've reached your call limit, any additional incoming calls are routed according to your call flow — to voicemail, Sona, or the next available teammate, depending on your setup.

| Platform             | Number of calls                |
| -------------------- | ------------------------------ |
| Android, Web/Desktop | 1 active + 2 on hold (3 total) |
| iOS                  | 1 active + 1 on hold (2 total) |

***

### Transferring a held call

On Android, you can transfer a held call while on another active call. This is coming to web and desktop soon!

***

## FAQs

<AccordionGroup>
  <Accordion title="Does call waiting cost extra?">
    No. Call waiting is included on all Quo plans at no additional cost.
  </Accordion>

  <Accordion title="Why is iOS limited to 2 calls when other platforms support 3?">
    iOS allows 1 active call and 1 on hold (2 total) due to an Apple OS restriction. This affects all calling apps, not just Quo. Android, web, and desktop support 1 active + 2 on hold (3 total).
  </Accordion>

  <Accordion title="What happens to incoming calls when I've reached my call limit?">
    Any additional incoming calls are routed according to your call flow. They'll go to voicemail, Sona, or the next available teammate, depending on your setup.
  </Accordion>

  <Accordion title="Can I transfer a call that's on hold?">
    On Android, you can transfer a held call while on another active call. This is coming to web and desktop in a future update.
  </Accordion>

  <Accordion title="What happens if I decline an incoming call while I'm already on a call?">
    It depends on your inbox type. For a private inbox, the call is sent to the last step in your call flow (e.g. voicemail or Sona). For a shared inbox, the call rings the next available teammate. If no one answers the call, it'll follow the fallback routing in your call flow.
  </Accordion>
</AccordionGroup>

***

Need help? [Submit a support request](https://support.quo.com/help/submit-a-request) and we'll jump in.