> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call recording

> Record important conversations for training, compliance, and quality assurance with manual and automatic recording options

## Overview

Quo, formerly OpenPhone's call recording helps you capture important conversations for training, compliance, and quality assurance. Record calls manually during conversations or set up automatic recording for consistent documentation.

<Warning>
  14 US states require consent from all parties before recording calls. Always notify callers and get consent before recording to stay legally compliant.
</Warning>

## Recording methods

### Manual recording

Start recording any call with one click:

<Tabs>
  <Tab title="Web/Desktop">
    1. During a call, locate the call control menu
    2. Click the **Record** button ⏺️
    3. Recording begins immediately

    <Frame>
      <img src="https://mintcdn.com/resource-center/pAox_IE-6MfTwK41/images/core-concepts-calling/how-to-record-your-calls_recording-a-phone-call-on-open_636ee3c6.jpg?fit=max&auto=format&n=pAox_IE-6MfTwK41&q=85&s=a8311a1acb91f0d17dc9de40611c22f8" alt="Recording a phone call on Quo web interface" style={{ maxHeight: '450px' }} width="1280" height="976" data-path="images/core-concepts-calling/how-to-record-your-calls_recording-a-phone-call-on-open_636ee3c6.jpg" />
    </Frame>
  </Tab>

  <Tab title="Mobile">
    1. Answer or make a call in the mobile app
    2. Tap the **Record** button
    3. Recording starts immediately

    <Frame>
      <img src="https://mintcdn.com/resource-center/pAox_IE-6MfTwK41/images/core-concepts-calling/how-to-record-your-calls_record-call-optionpng_5e758c7d.png?fit=max&auto=format&n=pAox_IE-6MfTwK41&q=85&s=fa9813653a2cfce6fc5b945f1a5cda79" alt="Call recording options on mobile apps" style={{ maxHeight: '450px' }} width="1170" height="2532" data-path="images/core-concepts-calling/how-to-record-your-calls_record-call-optionpng_5e758c7d.png" />
    </Frame>
  </Tab>
</Tabs>

### Automatic recording

Business and Scale plan users can enable auto-recording for specific numbers:

1. Go to **Settings** → **Phone numbers**
2. Select the phone number to configure
3. Toggle on **Auto-record calls**
4. All future calls to that number will be recorded automatically

<Frame>
  <img src="https://mintcdn.com/resource-center/8axhgs3YjH_VrwDj/images-2026/settings-phonenumbers/lt_enableauto_callrecording_Quo_03_26_2026.gif?s=f6417261e9226ec61886c1e4c538f66d" alt="Auto-record calls setting interface" style={{ maxHeight: '450px' }} width="2000" height="1200" data-path="images-2026/settings-phonenumbers/lt_enableauto_callrecording_Quo_03_26_2026.gif" />
</Frame>

<Note>
  Auto-record is number-specific and works across all platforms (web, desktop, mobile) for that number.
</Note>

## Legal compliance notifications

### Notification types

Configure how callers are notified about recording:

1. Navigate to **Settings** → **Phone numbers**
2. Select the number to configure
3. Enable **Call recording notification**
4. Choose notification type for inbound and outbound calls:

* **Voice notification**: Automatic verbal announcement
* **Audio tone**: Beep reminder to manually notify
* **No notification**: Manual notification required

### Automatic voice notifications

For professional call recording disclosures, add a custom message using call flows:

1. Go to **Settings** → **Phone numbers** → **Call flow**
2. Click **Edit call flow**
3. Drag **Play audio** step to the beginning of your flow
4. Upload your recording notification message
5. **Publish changes**

<Frame>
  <img src="https://mintcdn.com/resource-center/pAox_IE-6MfTwK41/images/core-concepts-calling/how-to-notify-callers-that-a-c_play-audio-call-flow-buildergi_6e2c20ea.gif?s=7ed8b1acfef316e69d369e909448a879" alt="Adding play audio step in call flow builder" style={{ maxHeight: '450px' }} width="800" height="517" data-path="images/core-concepts-calling/how-to-notify-callers-that-a-c_play-audio-call-flow-buildergi_6e2c20ea.gif" />
</Frame>

This creates professional announcements like: "This call is being recorded for quality and training purposes."

## Accessing recordings

### View and manage recordings

All call recordings appear in conversation threads:

1. Open the conversation containing recorded calls
2. Look for call bubbles marked with "call"
3. Click to play recordings directly in the app
4. Download recordings (web, desktop, Android only)

### Call transcriptions

Business and Scale plans include AI-powered transcriptions:

* Automatic transcription of recorded calls
* Searchable text for quick reference
* Multi-language support
* Optional call summaries with key points

[Learn more about call transcriptions →](/core-concepts/calling/summaries-and-transcripts)

## Plan availability

| Feature             | Starter | Business | Scale |
| ------------------- | ------- | -------- | ----- |
| Manual recording    | ✓       | ✓        | ✓     |
| Auto-record         | ✗       | ✓        | ✓     |
| Call transcriptions | ✗       | ✓        | ✓     |
| AI call summaries   | ✗       | ✓        | ✓     |

## Troubleshooting

<AccordionGroup>
  <Accordion title="Recording button not appearing">
    Ensure you're on a supported plan and have proper permissions. Restart the app if the recording interface doesn't load properly.
  </Accordion>

  <Accordion title="Auto-record not working">
    Verify the feature is enabled for the specific phone number in your settings. Auto-record is number-specific, not account-wide.
  </Accordion>

  <Accordion title="Can't download recordings">
    Download functionality is only available on web, desktop, and Android apps. iOS users can play recordings but cannot download them directly.
  </Accordion>

  <Accordion title="Legal compliance questions">
    Consult our legal guide on call recording laws or speak with your legal team about specific compliance requirements for your business.
  </Accordion>
</AccordionGroup>

## Integration options

Call recordings integrate with popular business tools:

* **Gong**: Automatic sync for conversation analytics
* **Salesforce**: Link recordings to customer records
* **HubSpot**: Attach recordings to contact histories
* **Custom integrations**: API access for enterprise workflows

[Explore integrations →](/core-concepts/integrations)