> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Auto-replies

> Set up automatic text message responses for missed calls and after-hours communication

## Overview

Auto-replies automatically send text messages to keep customers informed when you can't respond immediately. Whether responding to missed calls during business hours or setting expectations for after-hours contact, auto-replies help maintain professional communication and customer satisfaction.

<Note>
  Auto-reply setup is currently available on web and desktop apps only. Mobile app configuration is not yet supported.
</Note>

## Setting up auto-replies

### Accessing auto-reply settings

1. Click **Settings** in the left-hand menu
2. Select **Phone Numbers** under Workspace settings
3. **Choose the specific phone number** you want to configure
4. Click the **Automations** tab
5. Scroll to **Auto-Replies**

<Frame>
  <img src="https://mintcdn.com/resource-center/8axhgs3YjH_VrwDj/images-2026/settings-phonenumbers/lt_accessingautoreplies_Quo_03_26_2026.gif?s=790680c8458702c484d8da4e5df3205d" alt="Setting up auto-replies in Quo" style={{ maxHeight: '450px' }} width="2000" height="1200" data-path="images-2026/settings-phonenumbers/lt_accessingautoreplies_Quo_03_26_2026.gif" />
</Frame>

### Configuring auto-reply triggers

**During business hours auto-replies:**

* **Missed calls**: Respond when calls go unanswered
* **New voicemails**: Send messages when voicemail is left
* **Incoming text messages**: Acknowledge receipt of customer messages

**Outside business hours auto-replies:**

* **After-hours missed calls**: Inform callers of business hours
* **After-hours voicemails**: Set expectations for response times
* **After-hours text messages**: Provide alternative contact methods

### Platform availability

**Setup platforms:**

* **Web app**: Full auto-reply configuration and management
* **Desktop app**: Complete setup and editing capabilities

**Limitation:**

* **Mobile apps (iOS/Android)**: Auto-reply settings not available - use web or desktop for configuration

## Managing auto-replies

### Editing active auto-replies

**Modifying messages:**

1. Navigate to **Settings** → **Phone Numbers**
2. **Select the phone number** with active auto-replies
3. **Click the auto-reply** you want to edit
4. **Update the message content** and save changes

**Visual indicators:**

* **Green status**: Indicates active auto-replies
* **Message preview**: Shows current auto-reply content
* **Trigger conditions**: Displays when auto-replies activate

### Disabling auto-replies

1. **Go to Settings** → **Phone Numbers**
2. **Select the number** with auto-replies to disable
3. **Click the active auto-reply** (shown in green)
4. **Click "Delete"** to deactivate immediately

<Frame>
  <img src="https://mintcdn.com/resource-center/QcfPwnnVn-i1Q3jc/images/core-concepts-ai-automations/how-to-manage-auto-replies_screenshot-2024-05-21-at-21029_508d8e1d.png?fit=max&auto=format&n=QcfPwnnVn-i1Q3jc&q=85&s=a8a3fe38fd3fc338ba73740ba3fc1df7" alt="Deleting auto-replies interface" style={{ maxHeight: '450px' }} width="1352" height="1532" data-path="images/core-concepts-ai-automations/how-to-manage-auto-replies_screenshot-2024-05-21-at-21029_508d8e1d.png" />
</Frame>

<Warning>
  Deleting an auto-reply stops it immediately. You'll need to recreate it if you want to re-enable automatic responses.
</Warning>

## Auto-reply behavior and safeguards

### Smart frequency management

**3-hour cooldown period:**

* Auto-replies are sent only once every 3 hours per contact
* Multiple missed calls within 3 hours trigger only one auto-reply
* Prevents customer annoyance from repeated automated messages

**Conversation context awareness:**

* No auto-reply sent if you recently called or messaged the contact
* Avoids automated responses during active conversations
* Maintains natural communication flow

<Info>
  For inspiration and examples, check out our guide covering 20 auto-reply message examples for different business scenarios.
</Info>

## FAQs

<AccordionGroup>
  <Accordion title="Auto-replies not sending">
    Verify that auto-replies are enabled for your phone number and that the trigger conditions match the customer's contact method (call, voicemail, or text).
  </Accordion>

  <Accordion title="Customers receiving multiple auto-replies">
    Check that the 3-hour cooldown period is working correctly. If customers receive multiple messages in a short period, contact support for assistance.
  </Accordion>

  <Accordion title="Can't find auto-reply settings on mobile">
    Auto-reply configuration is only available on web and desktop applications. Use these platforms to set up and manage your automatic responses.
  </Accordion>

  <Accordion title="Auto-reply message too long">
    Keep auto-reply messages concise and focused. Long messages may be truncated or fail to send properly. Aim for clear, essential information only.
  </Accordion>

  <Accordion title="Auto-reply not respecting business hours">
    Ensure your business hours are correctly configured in your phone number settings. Auto-replies for "after hours" depend on accurate business hour settings.
  </Accordion>
</AccordionGroup>