> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI contact suggestions

> Automatically build your contact list with AI-powered suggestions from voicemails and call summaries

## Overview

Quo, formerly OpenPhone, AI contact suggestions automatically analyze voicemails and call recordings to identify missing contact information, helping you build a comprehensive contact list without manual data entry. This feature saves time and ensures you know who's calling, even before creating formal contact records.

<Note>
  AI contact suggestions are available on Business plans and require call recording and transcription to be enabled.
</Note>

## How AI contact suggestions work

### Automatic contact detection

**AI analysis process:**
When voicemails or call recordings are transcribed, Quo AI automatically searches for:

* **First name**: Personal identification from conversation
* **Last name**: Complete name information
* **Company**: Business or organization affiliation
* **Contact role**: Job title or position mentioned

**Smart recognition:**

* AI identifies contact details mentioned naturally in conversations
* Works with various speech patterns and conversation styles
* Processes both formal introductions and casual mentions
* Analyzes context to ensure accurate suggestions

### Suggestion presentation

**Where suggestions appear:**

* **Contact panel**: Integrated with existing contact interface
* **Inbox chat list**: Shows suggested names for unknown numbers
* **Incoming call alerts**: Displays potential contact information during calls
* **Notifications**: Alerts you to new contact suggestions

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  <img src="https://mintcdn.com/resource-center/dEiEoTmH1mhFbiIO/images/core-concepts-ai-automations/openphone-ai-contact-suggestio_untitledpng_e66eb8e6.png?fit=max&auto=format&n=dEiEoTmH1mhFbiIO&q=85&s=cb68f84749c7ceb010f298d4021cb37a" alt="AI contact suggestion interface showing suggested contact details" style={{ maxHeight: '450px' }} width="1347" height="1076" data-path="images/core-concepts-ai-automations/openphone-ai-contact-suggestio_untitledpng_e66eb8e6.png" />
</Frame>

## Managing contact suggestions

### Suggestion options

**Available actions:**

* **Accept**: Create contact with suggested information
* **Edit**: Modify details before creating contact
* **Dismiss**: Reject suggestion and prevent future suggestions for this number

**Contact creation process:**

* Accepted suggestions create contacts using workspace default sharing settings
* Contact information follows your organization's contact management policies
* New contacts are immediately available across your workspace

### Suggestion accuracy

**Quality considerations:**

* Suggestions are AI-generated and may require verification
* Edit contact details to ensure accuracy before accepting
* Dismiss incorrect suggestions to improve future AI performance
* Review suggested information for completeness

## Configuration and settings

### Enabling/disabling suggestions

**Default status:**
AI contact suggestions are enabled by default for all Business plan customers.

**Administrative control:**

1. **Navigate to Settings** → **Contacts**
2. **Toggle Contact suggestions** on or off

<Frame>
  <img src="https://mintcdn.com/resource-center/dEiEoTmH1mhFbiIO/images/core-concepts-ai-automations/openphone-ai-contact-suggestio_untitled-2png_88600224.png?fit=max&auto=format&n=dEiEoTmH1mhFbiIO&q=85&s=534927d428fe98c417611705540f62a9" alt="AI contact suggestions settings interface" style={{ maxHeight: '450px' }} width="2355" height="1724" data-path="images/core-concepts-ai-automations/openphone-ai-contact-suggestio_untitled-2png_88600224.png" />
</Frame>

**Permission requirements:**

* **Workspace Owners**: Full control over contact suggestion settings
* **Administrators**: Can enable/disable feature for workspace
* **Members**: Can accept, edit, or dismiss individual suggestions

### Per-number suggestion control

**Individual number management:**

* Dismissing a suggestion for a specific phone number prevents future suggestions for that number
* Useful for known contacts who don't need AI suggestions
* Helps reduce suggestion noise for frequently contacted numbers

## FAQs

<AccordionGroup>
  <Accordion title="Not receiving any contact suggestions">
    Verify that call recording and transcription are enabled for your phone numbers. AI contact suggestions require transcribed content to analyze for contact information.
  </Accordion>

  <Accordion title="Suggestions are inaccurate or incomplete">
    AI suggestions are based on transcribed speech, which may contain errors. Always review and edit suggestions before accepting them as contacts.
  </Accordion>

  <Accordion title="Can't find contact suggestions settings">
    Contact suggestion settings are located in Settings → Contacts. Ensure you have Owner or Admin permissions to modify workspace-wide settings.
  </Accordion>

  <Accordion title="Dismissed suggestion keeps reappearing">
    Dismissing a suggestion should prevent future suggestions for that specific phone number. If suggestions continue appearing, contact support for assistance.
  </Accordion>

  <Accordion title="Contact suggestions not sharing with team">
    Check your workspace contact sharing settings. Suggested contacts follow the same sharing rules as manually created contacts.
  </Accordion>
</AccordionGroup>

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