> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Export data

> Export your Quo, formerly OpenPhone, data including contacts, call logs, and messages for backup or migration

## Overview

Export your Quo workspace data for backup, compliance, or migration purposes. Download contacts, call logs, and message history in CSV format for use in other systems or long-term archival.

<Note>
  Only workspace Owners can export data. Exports are delivered via email within 24 hours of request.
</Note>

## What data can be exported

### Available export types

**Exportable data includes:**

* **Contacts**: All workspace contacts with names, numbers, and custom properties
* **Call logs**: Complete call history with timestamps, duration, and participants
* **Message logs**: Full message history including conversation threads

### Export limitations

**Not included in exports:**

* Call recordings and audio files
* Call transcripts and AI summaries
* Voicemail files
* Images and media attachments
* Internal team comments and threads

<Info>
  All contacts are exported - no contacts are excluded as private contacts.
</Info>

## How to export data

### Starting an export

**Export process:**

1. Navigate to **Settings** → **General**
2. Scroll to **Export your data** section
3. Select data types to export:
   * Contacts
   * Call logs
   * Message logs
4. Click **Export data**
5. Confirm export request

### Receiving your export

**Delivery timeline:**

* Export confirmation appears in lower left corner
* CSV files delivered via email within 24 hours
* Download link expires after 72 hours
* Request new link if download window missed

**Export format:**

* Data delivered as CSV files
* Separate file for each selected data type
* Compatible with spreadsheet applications
* Includes all historical data from workspace creation

## Data security and retention

### Export security

**Data protection:**

* Secure email delivery of export files
* Time-limited download links (72 hours)
* No permanent storage of export files
* Owner-only access to export functionality

### Data retention

**Workspace data lifecycle:**

* Data retained for 30 days after subscription cancellation
* Export data before cancellation for permanent backup
* Phone numbers held separately for potential reactivation
* Automatic data deletion after retention period

## Account data deletion

### Permanent deletion process

Want to completely remove your workspace data? This requires manual support intervention:

**Prerequisites:**

* Must be workspace Owner or Admin
* Subscription must be cancelled first
* Cannot be self-service - requires support contact

**Deletion steps:**

1. **Cancel subscription** in billing settings
2. **Email support** at [help@openphone.co](mailto:help@openphone.co)
3. **Use subject line**: "Request to permanently delete \[Company name] account"
4. **Await confirmation** of identity verification
5. **Receive deletion confirmation** via email

<Warning>
  Permanent deletion is irreversible. Export any needed data before requesting account deletion.
</Warning>

## Best practices

### Regular backup strategy

**Recommended export frequency:**

* **Monthly exports** for active businesses
* **Quarterly exports** for lighter usage
* **Before major changes** like plan cancellation or team restructuring
* **Before system migrations** or platform changes

### Export use cases

**Common applications:**

* **Compliance requirements** and audit trails
* **Business continuity** and disaster recovery
* **Platform migration** to other communication systems
* **Historical analysis** and business intelligence
* **Legal discovery** and record keeping

### Data management

**After receiving exports:**

* **Verify completeness** of exported data
* **Store securely** with appropriate access controls
* **Document export dates** for record keeping
* **Test import processes** if migrating to new systems
* **Maintain backup copies** in multiple locations