> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Business hours

> Set when you're available to receive calls and automatically route after-hours callers to voicemail or custom messages

## Overview

Business hours put you in control of when you receive calls, ensuring work-life balance while maintaining professional customer service. When someone calls outside your set hours, Quo, formerly OpenPhone, automatically routes them according to your after-hours preferences—whether that's voicemail, a custom message, or forwarding to an answering service.

<CardGroup cols={1}>
  <Card title="Prefer a walkthrough?" icon="graduation-cap" href="https://learn.quo.com/setting-up-quo/routing-calls-with-the-call-flow-builder/?utm_source=support&utm_medium=help_center&utm_campaign=quo_academy&utm_content=call_flow_builder_article" cta="Start learning ">
    Practice setting your business hours and using call flows with interactive demos, videos, and more in the Quo Academy.
  </Card>
</CardGroup>

## Understanding business hours

### How it works

Business hours is a condition step in your call flow that creates two paths:

* **During hours**: Routes calls when you're open
* **After hours**: Routes calls when you're closed

<Frame>
  <img src="https://mintcdn.com/resource-center/8axhgs3YjH_VrwDj/images-2026/settings-phonenumbers/lt_callflows_businesshours_Quo_03_27_2026.png?fit=max&auto=format&n=8axhgs3YjH_VrwDj&q=85&s=2ea89cdddc4619ca4449a3fe54578afa" alt="Business hours configuration in call flow builder" style={{ maxHeight:"450px" }} width="3836" height="2468" data-path="images-2026/settings-phonenumbers/lt_callflows_businesshours_Quo_03_27_2026.png" />
</Frame>

### Key features

* **Automatic routing**: No manual switching between available and away
* **Custom schedules**: Different hours for different days
* **Time zone aware**: Set hours in your local time zone
* **Flexible messaging**: Different greetings for business vs. after hours

<Note>
  Quo currently supports one consecutive time period per day. You cannot set split shifts (e.g., 9am-12pm and 2pm-5pm).
</Note>

## Setting up business hours

### Configure your schedule

1. Go to **Settings** → **Phone numbers**
2. Select the number to configure
3. Toggle **Enable business hours** on
4. Set your availability:
   * Choose your time zone
   * Select daily schedule type:
     * **Every day**: Same hours daily
     * **Weekdays**: Monday-Friday only
     * **Custom**: Different hours per day

<Tabs>
  <Tab title="Web/Desktop">
    Access full business hours configuration in Settings → Phone numbers
  </Tab>

  <Tab title="Mobile">
    Limited configuration available - use web for initial setup
  </Tab>
</Tabs>

***

### Add to your call flow

1. Open the call flow builder
2. Drag **Business hours** after the Incoming call trigger
3. Configure your **During hours** path (typically Ring users)
4. Configure your **After hours** path (Voicemail, Play audio, or Forward)

<Frame>
  <img src="https://mintcdn.com/resource-center/aWJ2vVedx2ITfoNc/images/core-concepts-administration-call-flows/how-to-play-audio-and-end-call_playaudiogif_5e29ff53.gif?s=16f88b3bb5532de1981b72022d8c66c4" alt="Adding business hours to call flow" style={{ maxHeight:"450px" }} width="800" height="500" data-path="images/core-concepts-administration-call-flows/how-to-play-audio-and-end-call_playaudiogif_5e29ff53.gif" />
</Frame>

<Tip>
  **Try it hands-on:** Practice building call flows with interactive demos in [the Quo Academy.](https://learn.quo.com/setting-up-quo/routing-calls-with-the-call-flow-builder/?utm_source=support\&utm_medium=help_center\&utm_campaign=quo_academy\&utm_content=call_flow_builder_article)
</Tip>

***

### Update greetings on mobile

<Tabs>
  <Tab title="iOS/Android">
    1. Tap your account icon (top left)
    2. Tap **Manage** next to phone numbers
    3. Select your phone number
    4. Tap **Business hours** → **Voicemail**
    5. Record new greeting or upload MP3
    6. Select greeting (purple checkmark confirms selection)
  </Tab>

  <Tab title="Web/Desktop">
    Full voicemail configuration available in call flow builder
  </Tab>
</Tabs>

***

## FAQs

<AccordionGroup>
  <Accordion title="Can I set different hours for different days?">
    Yes, select "Custom" when configuring business hours to set unique hours for each day of the week. This is perfect for businesses with varied schedules.
  </Accordion>

  <Accordion title="What happens to texts sent after hours?">
    Text messages are always delivered regardless of business hours. Business hours only affect call routing. You can set up auto-replies for texts if you want automated responses.
  </Accordion>

  <Accordion title="Can team members have different business hours?">
    Business hours apply to the entire phone number, not individual users. However, team members can set personal work schedules that affect when they receive notifications.
  </Accordion>

  <Accordion title="How do I handle lunch breaks?">
    Since Quo only supports one time period per day, you'll need to choose whether to stay "open" during lunch with modified voicemail greetings, or close for the entire afternoon.
  </Accordion>

  <Accordion title="Can I override business hours temporarily?">
    Yes, you can quickly toggle business hours on/off in settings, or modify your call flow to "Forward all calls" when needed for emergencies or special circumstances.
  </Accordion>

  <Accordion title="Do business hours affect different phone numbers separately?">
    Yes, each phone number has its own business hours settings. This allows different departments or brands to maintain different schedules.
  </Accordion>
</AccordionGroup>