> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing your subscription

> How to update, upgrade, or cancel your Quo, formerly OpenPhone, subscription.

### Access billing settings

All billing management happens in one location:

1. Open Quo web or desktop app
2. Click **Settings** from left menu
3. Select **Plan & billing** under Workspace

### Change your plan

Upgrade or downgrade your subscription anytime:

1. Navigate to **Plan & billing** settings
2. Click **Change plan**
3. Select monthly or annual billing cycle
4. Choose your desired plan (Starter, Business, Scale)
5. Confirm changes

Plan changes take effect immediately with prorated billing adjustments.

***

### Update payment methods

#### Credit or debit cards

1. Go to **Plan & billing** settings
2. Scroll to **Payment methods** section
3. Click **Update payment method**
4. Enter new credit card details
5. Click **Save**

#### Apple App Store

1. Open Settings app on your iOS device
2. Tap your name at the top
3. Tap **Subscriptions**
4. Select Quo subscription
5. Update payment method or [cancel](https://support.apple.com/en-us/118428?device-type=mac)

#### Google Play Store

1. Open Google Play Store app
2. Tap Menu → **My Apps** → **Subscriptions**
3. Select Quo
4. Update payment method or [cancel](https://support.google.com/googleplay/answer/7018481?hl=en\&co=GENIE.Platform%3DAndroid)

#### Switch payments from the App Store or Google Play to credit or debit

1. Log in to Quo on **web or desktop**
2. Go to **Settings → [Billing](http://my.openphone.co/settings/billing)**
3. Under "Payment Method," click **"Switch to credit card"**
4. Enter credit/debit card info and click **Save**
5. **Cancel the [Apple App Store](https://support.apple.com/en-us/118428?device-type=mac) or [Google Play](https://support.google.com/googleplay/answer/7018481?hl=en\&co=GENIE.Platform%3DAndroid) subscription** to avoid being double-charged

<Warning>
  When switching to direct billing from the App Store or Google Play, **add your payment information to Quo <u>before</u> you cancel your subscription** elsewhere to avoid interruptions.
</Warning>

***

### Managing team billing

#### Adding team members

When you add users mid-billing cycle:

* **Immediate billing**: Prorated charges apply immediately
* **Full access**: New users get complete platform access
* **Number inclusion**: Each user includes one phone number

#### Removing team members

When you remove users:

* **Prorated credits**: Automatically added to your account
* **Credit application**: Applied to future renewals or new additions
* **Non-transferable**: Credits expire when subscription ends

***

### Subscription cancellation

#### Cancellation process

1. Navigate to **Plan & billing** page
2. Scroll to bottom and click **Cancel Subscription**
3. Type "**Cancel**" to confirm
4. Click **Yes, cancel**
5. Receive confirmation email

#### What happens after cancellation

* **No refunds**: Payments already made are non-refundable
* **Service continues**: Account remains active until billing period ends
* **Number retention**: Phone numbers held for 30 days maximum

#### Failed payments

* **5 retry attempts**: Automatic retry over several days
* **Email and text notifications**: Alerts sent for failed payments
* **Account suspension**: Subscription canceled if all retries fail
* **14-day number retention**: Shorter retention period for failed payments

#### Account closure options

* **Standard cancellation**: Service continues until period ends; 30-day retention
* **Port numbers away**: Notify support to hold numbers during porting
* **Data export**: Export contact lists, call logs, and other data before closure