> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# September 8, 2025

> Transfer calls from Sona to your team

<Update>
  ## Transfer calls from Sona to your team

  <img src="https://mintcdn.com/resource-center/7jMwnRWMbdTwGtSU/images/656-3e9610808773b5c816e3c5a5108698dd29eb5d46.png?fit=max&auto=format&n=7jMwnRWMbdTwGtSU&q=85&s=2152d22c5273f097ff4706a930c654fa" alt="Call Transfers.png" width="1120" height="749" data-path="images/656-3e9610808773b5c816e3c5a5108698dd29eb5d46.png" />

  Sona can now transfer calls to the right teammate whenever human support is needed. Whether a caller is asking for a specific department or person, or Sona can’t answer their question, you decide when and where calls should be routed — Sona takes care of the rest.

  <img src="https://mintcdn.com/resource-center/7jMwnRWMbdTwGtSU/images/657-8902b24036add175363b08441b996bbcf9afd479.png?fit=max&auto=format&n=7jMwnRWMbdTwGtSU&q=85&s=37b79d241fe5604504b995c982858ff9" alt="⬇️ Image EXPORT.png" width="1120" height="747" data-path="images/657-8902b24036add175363b08441b996bbcf9afd479.png" />

  [See how it works](https://support.quo.com/core-concepts/ai-automations/sona/jobs-configuration)
</Update>

<Update>
  ## Control how Sona responds in different situations

  <img src="https://mintcdn.com/resource-center/7jMwnRWMbdTwGtSU/images/655-33efba46637515277bda35ba502c3436d6a680f2.png?fit=max&auto=format&n=7jMwnRWMbdTwGtSU&q=85&s=9846746f1690f35c63d6b6e9fca6b2ae" alt="Custom jobs.png" width="1120" height="749" data-path="images/655-33efba46637515277bda35ba502c3436d6a680f2.png" />

  Ensure every caller gets the right answer. Create custom instructions for scenarios like lead qualification, cancellations, or appointment booking. Sona will detect intent and handle the call exactly how you want.

  To make it easy, we’ve added templates for the most common scenarios, so you can start in minutes and tweak as you go.

  [Learn more](https://support.quo.com/core-concepts/ai-automations/sona/overview)
</Update>