> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# May 24, 2024

> 🕵️‍♂️ Demystifying missed calls

<Update>
  ## 🕵️‍♂️ Demystifying missed calls

  <img src="https://mintcdn.com/resource-center/2a-DcrCFycK3s56W/images/997-50808d438c7e9da9cee275641d81f621ac26149a.png?fit=max&auto=format&n=2a-DcrCFycK3s56W&q=85&s=4333cad00c7d2004fe60650306b28d5b" alt="unnamed-3.png" width="1120" height="749" data-path="images/997-50808d438c7e9da9cee275641d81f621ac26149a.png" />

  Ever scratch your head wondering why you missed that call? Our updated call activity modal clears up the confusion with more details on missed calls. Whether a call was missed because it occurred outside your business hours, the caller found the information they needed via the phone menu, or due to user or inbox preferences (such as muted inbox, do not disturb mode, rejected, or declined call), you'll know exactly what happened.
</Update>