> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# August 25, 2023

> Put calls on hold to avoid calling back

<Update>
  ## Put calls on hold to avoid calling back

  Now when you need to look up information or consult a colleague, you can place callers on hold which will mute your microphone and play music for the contact offering them a professional experience while they wait. Call hold is available on our Premium plan.

  <img src="https://mintcdn.com/resource-center/C27qiU3qe_6aeltq/images/236-cc33c46664b0b8629fdf45c07f499c4f7c017f01.png?fit=max&auto=format&n=C27qiU3qe_6aeltq&q=85&s=ac5fcfe84ce3e0b0b13691d29359706e" alt="Call hold.png" width="1120" height="749" data-path="images/236-cc33c46664b0b8629fdf45c07f499c4f7c017f01.png" />
</Update>

<Update>
  ## Share context before transferring a call

  We updated the call transfer feature so you have more options for how you handoff a call, including:

  * **Warm transfer**, which lets you place the caller on hold and connect with the receiving teammate to pass on relevant information before initiating the transfer.

  * **Transfer with a note**, which lets you write a short note about the call that the receiving teammate will see when you transfer the call.

  Call transfer works with both incoming and outgoing calls. Available on our Premium plan.

  [Learn more in our Help Center →](https://support.quo.com/core-concepts/calling/call-transfer)

  <img src="https://mintcdn.com/resource-center/C27qiU3qe_6aeltq/images/230-8b8b3b3a0923fa21dba1ab3932a19086c0ca6731.png?fit=max&auto=format&n=C27qiU3qe_6aeltq&q=85&s=f584b7c64777c85157a8823eeb63b252" alt="Warm transfer.png" width="1120" height="749" data-path="images/230-8b8b3b3a0923fa21dba1ab3932a19086c0ca6731.png" />
</Update>