> ## Documentation Index
> Fetch the complete documentation index at: https://support.quo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# May 8, 2020

> Phone menu, auto-replies, notes on contacts and more 🔥

<Update>
  ## Phone menu, auto-replies, notes on contacts and more 🔥

  To celebrate OpenPhone's 2nd birthday we've got a big update for you today.

  **🔀 Phone menu**

  We heard that you'd like to be able to route calls to your team members. Something like "Press 1 for Sales, 2 for Support

  It's now possible. You can set up a phone menu for your OpenPhone number and route calls to others at your company.

  Callers can navigate the menu via keypad or voice. So they can just say Sales to connect to your team.

  <img src="https://mintcdn.com/resource-center/zGR9Z0wdyeXEWt2D/images/166-90b65d51548efeed92db879aa9b8329db6d33d36.gif?s=564ee8e5e02fda1f08e3780d70dae056" alt="Set up phone menu.gif" width="1120" height="731" data-path="images/166-90b65d51548efeed92db879aa9b8329db6d33d36.gif" />

  *Pricing*

  The pricing remains the same - $10/mo per user and $5/mo for an extra number.

  The simplest phone menu setup (where all calls go to 1 person) is \$15/mo

  If you're routing calls to, say, 3 team members, that's $30 + $5 = \$35/mo

  Want to try it out? [Set up your phone menu ⤴️](https://my.quo.com/settings/my-phone-numbers)

  **⚡️Text message auto-replies**

  You can't answer every call. Some calls will be missed and texts will be answered on the next business day. Don't let that result in lost business or bad experience.

  Set up text message auto-replies for different scenarios.

  Customer texting you at 11 pm? Missed a call while you were in the middle of something? Taking time off? We've got you covered.

  (don't worry, the system is smart not to spam your contacts if they send you multiple texts or call twice)

  [Set up auto-replies ⤴️](https://my.quo.com/settings/my-phone-numbers)

  <img src="https://mintcdn.com/resource-center/zGR9Z0wdyeXEWt2D/images/167-428a1cd6aa4ec82c881f2db8e6e7d2c4ac2643a0.png?fit=max&auto=format&n=zGR9Z0wdyeXEWt2D&q=85&s=6cf22141f64b842434cb3a4c6a1398a2" alt="Auto-replies.png" width="1120" height="811" data-path="images/167-428a1cd6aa4ec82c881f2db8e6e7d2c4ac2643a0.png" />

  ### **📝 Notes on contacts**

  You're on a call with someone and want to take note of something they just mentioned so you don't forget. What do you do?

  Now, you can add internal notes to OpenPhone contacts right in the web app. If you have a shared phone number, you'll see who on the team added a note.

  <img src="https://mintcdn.com/resource-center/zGR9Z0wdyeXEWt2D/images/168-6c04890877f1504fd341de7fdd1fb02954e81ff7.png?fit=max&auto=format&n=zGR9Z0wdyeXEWt2D&q=85&s=aa33b861c6dbfeeb634cb78c7c69dcc4" alt="Noted on Contacts - OpenPhone.png" width="1120" height="753" data-path="images/168-6c04890877f1504fd341de7fdd1fb02954e81ff7.png" />

  ### **👀 More visibility in a shared number**

  We've improved the shared number experience thanks to your feedback.

  You can now see when:

  * A call is in progress

  * Who on the team answered a call or placed a call

  * No more getting a "missed call" notification if a team member picked up the call (sorry!)

      <img src="https://mintcdn.com/resource-center/zGR9Z0wdyeXEWt2D/images/169-e475606ba44b714a3bd216131d56cfecaa5584b6.png?fit=max&auto=format&n=zGR9Z0wdyeXEWt2D&q=85&s=0b3d22bf644308386597746775ddded6" alt="Team_member_on_a_call.png" width="1120" height="740" data-path="images/169-e475606ba44b714a3bd216131d56cfecaa5584b6.png" />

  ### **⚙️ Phone number settings**

  Many of you asked us why it wasn't possible to change your business hours via the web app. Or upload a new voicemail greeting. Or set up call forwarding. Fair point.

  So we did an overhaul of the [phone number settings page](https://my.quo.com/settings/my-phone-numbers). It's now all you want it to be. And a little more.

  <img src="https://mintcdn.com/resource-center/zGR9Z0wdyeXEWt2D/images/170-ef0b6f0acf9da1ac5683a9691938debcf6b18cab.png?fit=max&auto=format&n=zGR9Z0wdyeXEWt2D&q=85&s=177e97f82cbeb0f810e230af78e49ae0" alt="Web App Phone Number Settings.png" width="1120" height="796" data-path="images/170-ef0b6f0acf9da1ac5683a9691938debcf6b18cab.png" />

  * **Forward calls** if you want someone else to take care of them

  * **Set your business hours** so you can disconnect from work sometimes

  * **Create a voicemail** (record a message yourself, upload an MP3 file or simply enter the text)

  * **Ring duration** so you get to pick how long the phone rings before the call goes to voicemail

  ### 🤯 **Professional voicemail recording on-demand**

  I'm saving the best for last. You can create a professional voicemail recording or custom greeting by simply typing it.

  <img src="https://mintcdn.com/resource-center/zGR9Z0wdyeXEWt2D/images/171-47ee251011068da256c2b63c2027ed99d78b775a.png?fit=max&auto=format&n=zGR9Z0wdyeXEWt2D&q=85&s=9dee092aa42c710edd8f23b3037d4f8f" alt="Voicemail recording on demand.png" width="1120" height="768" data-path="images/171-47ee251011068da256c2b63c2027ed99d78b775a.png" />

  As always, I'd love to hear your thoughts and feedback.

  Have a great weekend!
</Update>
